Audio Visual Technical Analyst

Job Summary

Working alone or as part of a team supports and maintains enterprise collaboration and media technologies, ensuring a seamless digital and in-person experience across meeting spaces, signage, and background audio systems. This role is responsible for the day-to-day operation, troubleshooting, and lifecycle management of Microsoft Teams Rooms, Cisco Webex conferencing, Appspace for room booking and digital signage, and background music systems.

The analyst partners with Digital Services, Facilities, and business stakeholders to provide reliable, user-friendly technology that enhances communication and workplace experience.

Essential Functions

* Collaboration & Conferencing Support

* Provide technical support for Microsoft Teams Rooms and Cisco Webex-enabled meeting spaces, including setup, troubleshooting, and user assistance.

* Monitor system performance and proactively address recurring issues to ensure high-quality conferencing experiences.

* Support live and hybrid events, ensuring reliable audio, video, and streaming functionality.

* Digital Signage & Space Booking

* Manage and support Appspace for room booking, way finding, and digital signage.

* Coordinate deployment of new signage displays and booking panels, ensuring compliance with company standards.

* Partner with local teams to maintain up-to-date content and troubleshoot device connectivity issues.

* Background Music Systems

* Oversee background music systems across designated facilities, ensuring appropriate audio distribution and quality.

* Troubleshoot issues with amplifiers, speakers, and control interfaces.

* Partner with vendors on upgrades and system tuning.

* Lifecycle Management & Standards

* Assist with technology refreshes for conference rooms, signage, and AV systems in line with enterprise lifecycle standards.

* Maintain accurate inventory of AV and media technology assets.

* Document configurations, troubleshooting steps, and user-facing guides.

* Customer Experience & Collaboration

* Deliver high-quality support to end users, including executives, business leaders, and staff.

* Partner with Facilities, Workplace Experience, and Digital Services teams to deliver seamless collaboration experiences.

* Provide training and best practices for employees using media technology solutions.

Qualifications

Required

* Associate's Degree/Technical school or equivalent

* At least 2 years of relevant experience working with audio visual (AV) technologies

Preferred

* Bachelor's Degree or equivalent

* 3 or years of relevant experience working with audio visual (AV) technologies

* Digital signage experience

* Experience supporting client technologies and systems

* Experience in event correlation/log analysis, failure analysis/reporting, root cause analysis, risk assessment and troubleshooting

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope.

Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

* Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

* On-demand pay program powered by Payactiv

* Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

* Optional identity theft protection, home and auto insurance

* Traditional and Roth retirement options with service contribution and match savings

* Eligibility for benefits is determined by employment type and status

Primary Location

SITE
- Corewell Health Place - 100 Corewell Drive NW
- Grand Rapids

Department Name

End User Technology Services - Corporate

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. to 5:00 p.m.

Days Worked

Monday to Friday

Weekend Frequency

Variable weekends

CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without…