Audio Visual Technical Analyst

Job Summary

Working alone or as part of a team supports and maintains enterprise collaboration and media technologies, ensuring a seamless digital and in-person experience across meeting spaces, signage, and background audio systems. This role is responsible for the day‑to‑day operation, troubleshooting, and lifecycle management of Microsoft Teams Rooms, Cisco Webex conferencing, Appspace for room booking and digital signage, and background music systems.

The analyst partners with Digital Services, Facilities, and business stakeholders to provide reliable, user‑friendly technology that enhances communication and the workplace experience.

Provide technical support for Microsoft Teams Rooms and Cisco Webex‑enabled meeting spaces, including setup, troubleshooting, and user assistance.

Monitor system performance and proactively address recurring issues to ensure high‑quality conferencing experiences.

Support live and hybrid events, ensuring reliable audio, video, and streaming functionality.

Manage and support Appspace for room booking, way finding, and digital signage.

Coordinate deployment of new signage displays and booking panels, ensuring compliance with company standards.

Partner with local teams to maintain up‑to‑date content and troubleshoot device connectivity issues.

Oversee background music systems across designated facilities, ensuring appropriate audio distribution and quality.

Troubleshoot issues with amplifiers, speakers, and control interfaces.

Partner with vendors on upgrades and system tuning.

Assist with technology refreshes for conference rooms, signage, and AV systems in line with enterprise lifecycle standards.

Maintain accurate inventory of AV and media technology assets.

Document configurations, troubleshooting steps, and user‑facing guides.

Deliver high‑quality support to end users, including executives, business leaders, and staff.

Partner with Facilities, Workplace Experience, and Digital Services teams to deliver seamless collaboration experiences.

Provide training and best practices for employees using media technology solutions.

• Associate’s Degree/Technical school or equivalent
• At least 2 years of relevant experience working with audio visual (AV) technologies
• Preferred Bachelor's Degree or equivalent 3 or years of relevant experience working with audio visual (AV) technologies
• Experience with digital signage
• Experience supporting client technologies and systems
• Experience in event correlation/log analysis, failure analysis/reporting, root cause analysis, risk assessment and troubleshooting

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

Site: 100 Corewell Drive NW, Grand Rapids, MI.

Employment type:

Full time. Shift: Day. Weekly scheduled hours: 40 (8:00 a.m. to 5:00 p.m., Monday to Friday). Weekend work:
Variable weekends.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug‑free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on‑site or hybrid workplace category.

We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

In an interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other.