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IT Support Specialist — Level 2
Job in
Grand Rapids, Kent County, Michigan, 49528, USA
Listed on 2026-07-14
Listing for:
Medium
Full Time
position Listed on 2026-07-14
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
K Group is seeking a Help Desk Agent in Grand Rapids, MI to respond to customer inquiries, diagnose issues, and coordinate cross-departmental support. You will use a mix of in-person, phone, and remote tools to resolve problems and improve end-user experience.
The role emphasizes learning new technologies, applying AI-assisted workflows, and delivering excellent service in a fast-paced environment. Competitive compensation and comprehensive benefits are offered by K Group.
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