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Help Desk Agent - Level 1: AI-Powered IT Support
Job in
Grand Rapids, Kent County, Michigan, 49528, USA
Listed on 2026-07-16
Listing for:
Medium
Full Time
position Listed on 2026-07-16
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
K Group, a technology service provider in Grand Rapids, MI, is looking for a Help Desk Agent to coordinate and resolve technical issues for customers. The ideal candidate will have experience in IT and technical troubleshooting, as well as strong communication skills.
The role involves customer interaction, ticket management, and continuous learning in a fast-paced environment. K Group offers competitive benefits including 100% employer-paid health insurance and a supportive team atmosphere.
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