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Level 2 IT Help Desk Specialist
Job in
Grand Rapids, Kent County, Michigan, 49528, USA
Listed on 2026-07-17
Listing for:
K-Group-Companies
Full Time
position Listed on 2026-07-17
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
K Group Companies in Grand Rapids, MI is seeking a Help Desk Agent to respond to customer issues, guide users through troubleshooting, and coordinate with technical teams to resolve requests on-site. You will work with Connect Wise RMM and Lab Tech, and play a role in implementing AI-powered workflows to enhance service delivery.
This role emphasizes timely problem solving, strong communication, and collaboration with IT and engineering teams.
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