IT Help Desk Intern

IT Help Desk Internship

Classification:
Fulltime Summer Internship

Work Location:

601 First Street NW, Grand Rapids, MI 49504

Rockford's internship program gives students hands on experience while introducing them to different building types and project delivery methods. Interns work on real jobs across the many markets we serve. Students also receive valuable training, are assigned daily responsibilities and have opportunities to connect through volunteering and company-wide networking. In addition to construction management, we also offer internships in other areas such as Design, Information Technology, Accounting, Marketing, and more.

As an IT Help Desk Intern, you will play a key role in supporting team member onboarding and offboarding. Your responsibilities include preparing and deploying laptops, iPads, and mobile devices, as well as provisioning user accounts and access across various SaaS applications. You will maintain accurate hardware inventory records, ensuring all equipment is properly inventoried when issued and returned. You will also document existing workflows to identify opportunities for improvement and automation.

As time permits, you will assist the Help Desk team by responding to and resolving end-user support tickets. This role reports directly to the IT Operations Manager.