IT Help Desk Intern

IT Help Desk Internship

Classification:
Fulltime Summer Internship

Work Location:

601 First Street NW, Grand Rapids, MI 49504

Rockford's internship program gives students hands on experience while introducing them to different building types and project delivery methods. Interns work on real jobs across the many markets we serve. Students also receive valuable training, are assigned daily responsibilities and have opportunities to connect through volunteering and company-wide networking. In addition to construction management, we also offer internships in other areas such as Design, Information Technology, Accounting, Marketing, and more.

As an IT Help Desk Intern, you will play a key role in supporting teammemberonboarding and offboarding. Your responsibilities include preparing and deploying laptops, iPads, and mobile devices, as well as provisioning user accounts and access across various SaaS applications.

You willmaintainaccuratehardware inventory records, ensuring all equipment is properlyinventoriedwhen issued and returned. You will also document existing workflows toidentifyopportunities for improvement and automation.

As time permits, you willassistthe Help Desk team by responding to and resolving end-user support tickets. This role reports directly to the IT Operations Manager.

• Must be a junior or senior pursuing an Information Technology degree or a similar area of study.
• Knowledge of computers - troubleshooting and repair preferred.
• Mustpossessthe ability to organize,prioritize and manage multiple taskswhilemaintainingstrong attention to detail and accuracy.
• Strong desire to learn along with professional drive.
• Maintains consistent attendance, punctuality, and dependability.
• Excellent verbal and written communication skills.
• Working knowledge of Microsoft Office Suite.
• Diligence and enthusiasm; you appreciate quality and deliver it on a daily basis
• Team spirit; you seriously care about what you do and appreciate collaborating with your colleagues

On top of an exciting, vibrant and intellectually challenging workplace, we are offering competitive wages and flexible work schedules.

The work environment for this position is a typical office environment in which physical demands require the ability to sit for long periods of time. Intermittent movement will be necessary to perform requirements of the position such as accessing centrally located office equipment and may be subject to lifting of 35 lbs., bending, stooping, kneeling and climbing.

Rockford Construction is an Equal Opportunity Employer (EOE). We invite all qualified applicants to apply and do not discriminate against individuals because of their race, color, religion, national origin, gender, physical or mental disability, veteran status, or age.