MES Support Engineer​/MES Application Support Lead

Position: MES Support Engineer / MES Application Support Lead
Bill Rate: $40-$50, W2

Location:

Grand Rapids, MI 49512 (100% Onsite )
Duration: 6 months

ITAR Position - Yes

Role: MES Support Engineer / MES Application Support Lead

Overview
Seeking an experienced MES Support Engineer to provide operational support, monitoring, incident management, and application administration for its Manufacturing Execution System (MES) environment. The MES platform is built on Thing Worx technology and includes the following applications:

Connected Work Cell (CWC)
Asset Monitoring & Utilization (AMU)
Real-Time Production Performance Monitoring (RTPPM)
The selected resource will support manufacturing operations, manage incidents and service requests, coordinate with multiple technical teams, and ensure stability and availability of the MES ecosystem and its integrations.

Key Responsibilities

MES Application Support

• Provide operational support for Thing Worx-based MES applications (CWC, AMU, RTPPM).
• Manage incident, service request, defect, and deployment-related tickets.
• Perform ticket triage, prioritization, tracking, escalation, and closure.
• Support production stabilization, hypercare, and post-deployment activities.
• Coordinate issue resolution across business, plant operations, infrastructure, application, and integration teams.
• Integration Support

Monitor and support integrations between MES and:
Oracle E-Business Suite (Kittyhawk)
TIPQA
Data Lake / Redshift
Web Methods interfaces
IGS / OPC-UA / Data bridge communications
MTConnect and Kepware environments
Brady Printers and Laser Etching systems
System Administration & Maintenance

Monitor application health, alerts, performance, CPU and memory utilization.
Support software patching, upgrades, security updates, and validation testing.
Coordinate maintenance activities and planned outages.
Support lower environments (Development and QA) and validate changes before production deployment.
Maintain support documentation, procedures, ticket updates, and operational logs.
Operational & Reporting Support

Provide daily status reporting on incidents, risks, blockers, and escalations.
Participate in operational reviews, leadership updates, deployment checkpoints, and handoff meetings.
Deliver monthly SLA and operational performance reports, including:
System availability
Ticket volumes and resolution metrics
Root cause analysis
Corrective and preventive actions
Required Technical Skills

Candidates must demonstrate experience in:

• Manufacturing Execution Systems (MES)
• PTC Thing Worx Platform
• Microsoft SQL Server
• Authentication / Single Sign-On (SSO)
• SSL Certificates and Security Administration
• PLC / SCADA Integrations
• Kepware, MTConnect, IGS or similar industrial connectivity platforms
• Application Monitoring and Performance Tuning
• Backup and Recovery Processes
• Troubleshooting across Application, Network, and Device Layers
• Operational Technology (OT) Networks
• Service Now
• ITIL-based Support Processes

Support coverage expected from 7:00 AM to 11:00 PM - 1 day shift and 1afternoon shift
16X5 support, 2 Shifts , Shift Rotation with below

P1/Priority-1 incident response
Off-hours support
Maintenance windows
Post-maintenance validation activities

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.