MES Support Engineer​/MES Application Support Lead

Job Title

MES Support Engineer / MES Application Support Lead

Grand Rapids, MI 49512 (100% Onsite)

)

YES

$65hr

• Required Manufacturing Execution Systems (MES)
• Required PTC Thing Worx Platform
• Required Microsoft SQL Server
• Required Authentication / Single Sign-On (SSO)
• Required SSL Certificates and Security Administration
• Required PLC / SCADA Integrations
• Required Kepware, MTConnect, IGS or similar industrial connectivity platforms
• Required Application Monitoring and Performance Tuning
• Required Backup and Recovery Processes
• Required Troubleshooting across Application, Network, and Device Layers
• Required Operational Technology (OT) Networks
• Required Service Now
• Required ITIL-based Support Processes
• Required Oracle E-Business Suite

• TIPQA
• Data Lake / Redshift
• Web Methods Interfaces
• MTConnect
• Kepware
• Brady Printers
• Laser Etching systems

Role: MES Support Engineer / MES Application Support Lead

Duration: 6 months

Location:

Grand Rapids, MI 49512 (100% Onsite)

Seeking an experienced MES Support Engineer to provide operational support, monitoring, incident management, and application administration for its Manufacturing Execution System (MES) environment. The MES platform is built on Thing Worx technology and includes the following applications:
Connected Work Cell (CWC) Asset Monitoring & Utilization (AMU) Real-Time Production Performance Monitoring (RTPPM) The selected resource will support manufacturing operations, manage incidents and service requests, coordinate with multiple technical teams, and ensure stability and availability of the MES ecosystem and its integrations.

• Provide operational support for Thing Worx-based MES applications (CWC, AMU, RTPPM).
• Manage incident, service request, defect, and deployment-related tickets.
• Perform ticket triage, prioritization, tracking, escalation, and closure.
• Support production stabilization, hypercare, and post-deployment activities.
• Coordinate issue resolution across business, plant operations, infrastructure, application, and integration teams.

Monitor And Support Integrations Between MES And:

• Oracle E-Business Suite (Kittyhawk)
• TIPQA
• Data Lake / Redshift
• Web Methods interfaces
• IGS / OPC-UA / Data bridge communications
• MTConnect and Kepware environments
• Brady Printers and Laser Etching systems

• Monitor application health, alerts, performance, CPU and memory utilisation.
• Support software patching, upgrades, security updates, and validation testing.
• Coordinate maintenance activities and planned outages.
• Support lower environments (Development and QA) and validate changes before production deployment.
• Maintain support documentation, procedures, ticket updates, and operational logs.

• Provide daily status reporting on incidents, risks, blockers, and escalations.
• Participate in operational reviews, leadership updates, deployment checkpoints, and handoff meetings.

• System availability
• Ticket volumes and resolution metrics
• Root cause analysis
• Corrective and preventive actions

• Manufacturing Execution Systems (MES)
  Hands-on experience
• PTC Thing Worx Platform
  Core platform expertise
• Microsoft SQL Server
  Database management
• Authentication / Single Sign-On (SSO)
  Identity management
• SSL Certificates and Security Administration
  Security management
• PLC / SCADA Integrations
  Industrial connectivity
• Kepware, MTConnect, IGS or similar
  Industrial connectivity platforms
• Application Monitoring and Performance Tuning
  Performance optimization
• Backup and Recovery Processes
  Data protection
• Troubleshooting across Application, Network, and Device Layers
  Cross-layer debugging
• Operational Technology (OT) Networks
  OT network experience
• Service Now
  ITIL-based support
• ITIL-based Support Processes
  Service management