Desktop Support Technician

IT Technician
Grow your IT career with experience across modern technologies.
TEKsystems is seeking an experienced IT Technician This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys solving technical problems, and is eager to build long-term career growth in IT. Our client is actively investing in their technology and people-and they're looking for someone who's enthusiastic, collaborative, and ready to be a trusted technical partner for the business.

Why You'll Love This Role

• Gain exposure to enterprise-level technologies and a wide range of platforms
• Be a key contributor in a growing, forward-thinking organization
• Hands-on ownership-from onboarding new hires to resolve complex issues
• Work with both local and global users
• Opportunity to improve processes and make a real impact
• Partner with experienced IT teams and continue developing your technical skills

What You'll Do
As the go-to IT support resource, you'll provide end-to-end technical support and ensure outstanding user experience.
Key Responsibilities

• Serve as a primary support resource for IT related issues
• Troubleshoot hardware, software, and network-related issues
• Manage and resolve tickets while maintaining SLAs and best practices
• Own new hire onboarding, including account creation and equipment setup
• Support Windows 10/11, macOS, Linux, VDIs, and tablet platforms
• Provide Active Directory and Group Policy support
• Support business applications, SaaS tools, and collaboration platforms
• Troubleshoot and support MDM solutions
• Maintain and support standard and custom system images
• Assist with server, networking, phone systems, and VPN access
• Document solutions and help improve IT processes and standards
• Escalate complex issues to appropriate IT teams when needed

What We're Looking For
2+ years Experience in:

• IT support environments
• Windows and macOS desktop support
• Active Directory and account management
• Office 365 and G-Suite support
• SaaS applications (Okta or other SSO, Slack, Zoom, Jira)
• MDM platforms (JAMF, Kandji, or similar)
• Ticketing systems and queue management
• Network and hardware troubleshooting
• VPN and access support
• Deployment, configuration, and maintenance of end-user device

Ideal Candidate Traits

• Passion for technology and continuous learning
• Strong troubleshooting and problem-solving mindset
• Excellent customer service and communication skills
• Comfortable working independently and as part of a team
• Organized, accountable, and proactive

If you're ready to take the next step in your IT career and want to be part of a team where your work truly matters, we'd love to hear from you.
Skills:
Troubleshooting, Hardware, Customer service, technical support, Deployment, Desktop, Support, Imaging, Windows 11, Help desk, Troubleshooting hardware, O365, Windows, Office 365, Mac
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Grand Rapids, MI.
Pay and Benefits
The pay range for this position is $19.00 - $22.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Grand Rapids,MI.
Final date to receive applications
This position is anticipated to close on Sep 4, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of…