ServiceNow ITSM Reporting and Analytics Consultant
Listed on 2026-09-01
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IT/Tech
Data Analyst, Business Intelligence, IT Business Analyst, Business Systems & Technology Analysis
Our West Michigan Client is looking for a Service Now ITSM Reporting and Analytics Consultant to accelerate the implementation of enterprise reporting, dashboards, scorecards, KPI governance, and analytics capabilities within the Service Now platform. This is an onsite role in West Michigan
location:Grand Rapids, Michigan
job type:
Contract
salary: $40 - 51 per hour
work hours: 8am to 5pm
education:
Bachelors
responsibilities:
- Accelerate the implementation of enterprise reporting, dashboards, scorecards, KPI governance, and analytics capabilities within the Service Now platform.
- Work directly with the Technology Service Integration team to establish a sustainable reporting framework that uses Service Now as the primary system of record and reporting platform.
- Design, configure, implement, and operationalize reporting and analytics capabilities within Service Now while developing long-term internal capability through mentoring, documentation, and knowledge transfer.
- Accelerate internal Service Now reporting and analytics capability through hands-on delivery and knowledge transfer.
Service Now Certified Implementation Specialist - Platform Analytics certification, or the current Service Now certification
5+ years of hands-on experience implementing reporting and analytics solutions within Service Now, with demonstrated experience in the following areas:
Advanced report development, dashboard administration, scheduled reporting, drill downs, and role-based reporting.
Indicator development, KPI configuration, analytics administration, dashboard development, executive scorecards, and data collection strategies.
Indicator creation and maintenance, scorecard development, breakdown configuration, targets, trend analysis, and forecasting.
Executive dashboards, operational dashboards, interactive analytics, and service-performance reporting.
Data validation, calculation logic, reporting accuracy, cross-table analysis, and identification of quality gaps that affect reporting trust.
Led or materially contributed to at least two enterprise Service Now analytics implementations.
Experience supporting a Service Management Office, ITSM Center of Excellence, or enterprise ITSM governance function is preferred.
skills:analytics solutions,Analytics,analytics capabilities,Data validation,Executive dashboards,Office,performance reporting,Service Now ITSM,Service Now platform,Service Now,Platform Analytics,administration,dashboards,dashboard,dashboard development,operational dashboards,data collection,enterprise reporting,forecasting,governance,ITSM,KPI,maintenance,mentoring,operationalize,Service Management,trend analysis
Equal Opportunity
Employer:
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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