Technical Product Owner

Senior Technical Product Owner – Omnichannel Fulfillment & Ecommerce

Position Overview Lead the product strategy and delivery of Ship-to-Store and related omnichannel fulfillment initiatives at the intersection of business strategy and engineering execution. This role translates complex ecommerce and supply chain requirements into a clear, technically sound product roadmap while working directly with engineers and architects on system design trade-offs. The ideal candidate brings strong product ownership experience along with deep technical fluency across event-driven architecture, cloud platforms, ecommerce systems, and emerging AI capabilities.

What You'll Do /

Key Responsibilities Own and prioritize the product backlog for Ship-to-Store and adjacent omnichannel fulfillment initiatives, translating business goals into well-defined epics, features, and user stories. Partner with engineering and architecture teams to design scalable, event-driven solutions using Kafka for real-time order, inventory, and fulfillment status updates. Define and prioritize the product roadmap in collaboration with stakeholders across merchandising, supply chain, store operations, and customer experience.

Act as the primary liaison between business stakeholders and engineering, balancing technical feasibility with business value in every sprint. Write clear, technically informed acceptance criteria, API contracts, and integration requirements across systems, including OMS, WMS, POS, inventory, and payments. Champion the adoption of AI-enabled capabilities, including demand forecasting, intelligent fulfillment routing, and conversational assistants, within the ecommerce roadmap. Apply context engineering practices to define how AI/LLM-based features are grounded with the appropriate data, business rules, and system context to produce reliable and explainable outcomes.

Lead sprint planning, backlog grooming, and release planning in an Agile/Scrum environment. Define and track KPIs/OKRs for Ship-to-Store performance, including fulfillment SLA, conversion, cost-to-serve, and order accuracy. Ensure solutions are architected for scale, resiliency, and observability on Microsoft Azure. Collaborate with UX/design teams to support intuitive and performant experiences for both store associates and customers. Manage third-party and vendor integrations, including payment gateways, carrier/logistics providers, and POS vendors.

Communicate roadmap, risks, and delivery progress to senior leadership and executive stakeholders.

Required Qualifications 7+ years of experience in product management or product ownership, including 3+ years in ecommerce, retail technology, or omnichannel fulfillment. Proven track record delivering Ship-to-Store, Buy-Online-Pickup-In-Store (BOPIS), or similar omnichannel fulfillment capabilities. Strong working knowledge of event-driven/streaming architectures, specifically Apache Kafka, including topics, producers/consumers, schema registry, and event-sourcing patterns. Hands-on familiarity with Microsoft Azure services, including Azure Functions, AKS, Service Bus, Event Hubs, API Management, and Azure Data Factory/Synapse.

Practical understanding of AI/ML concepts and applied ecommerce use cases, including personalization, forecasting, recommendation engines, and generative AI. Working knowledge of context engineering, including designing prompts, retrieval pipelines (RAG), and grounding strategies for LLM-based features. Deep understanding of the ecommerce technology landscape, including OMS, WMS, PIM, CMS, POS, payment gateways, inventory/allocation engines, and API-first/microservices architecture. Demonstrated experience writing user stories, acceptance criteria, and technical specifications for engineering teams.

Strong Agile/Scrum experience, including backlog management tools such as Jira or Azure Dev Ops. Excellent stakeholder management and communication skills, with the ability to translate technical concepts for non-technical audiences and business context for engineers. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new…