Help Desk Analyst

Primary Location

5537 Glenwood Hills Pkwy, Grand Rapids, MI 49512

Full-Time

Hybrid

At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.

The Help Desk Analyst I role is responsible for ensuring the smooth and effective operations of the credit union’s information and operating systems, hardware/software, training, and support.

• Reviews documentation of new modules/features, submits for use to management team.
• Interfaces with vendor on implementation, configuration of software/hardware, Datacom/cabling, prioritization and resolution of problem issues.
• Maintains internal list of priority issues.
• Assists in development of internal documentation of procedures for development and use of PC and DP system applications.
• Trains credit union staff on PC fundamentals and provides PC support, i.e. Windows, basic word processing, etc.
• Completes hardware maintenance, upgrades, trouble-shooting and repair.
• Internal repair when feasible, otherwise coordinate with external repair service.
• Evaluates repair/upgrade cost benefit.
• Installs and configures software.
• Generates reports or downloads for DP system.
• Maintains and administers local area network.
• Distributes/inserts updates of DP vendor documentation.
• Backs up critical data files on PC/LAN.
• Adhere to and champion our core values of curious minds, collaborative hearts, and continuous excellence.

• One to three years of similar or related experience.
• Ability to communicate with supervisors, employees, outside vendors, and repair personnel both in-person and over the phone.
• Diagnostic and maintenance abilities with PC hardware, software and LAN.

• All Employees: weekly pay and retirement savings options.
• Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.

To see a full list of our benefit offerings, check out this helpful guide!

Lake Michigan Credit Union is fundamentally different than a bank, both in our structure and mission. Our goal has always been to do what is best for our members. This approach guides every decision we make and every service we offer. As a credit union, our goal isn’t to generate profits for shareholders, it’s to improve the lives of our members.

LMCU is consistently rated in the top ten in the nation for Return of the Member by Callahan & Associates, meaning we give back more to our members in the form of higher rates when they save and lower rates when they borrow. At LMCU, the emphasis on delivering real value to our members has been job one, since day one.

As one of the largest credit unions in the nation for several years running, LMCU has earned many awards and accolades such as inclusion as one of the 101 Best and Brightest Companies to Work For Nationally and being recognized by Forbes as a Great Place to Work.

As an employee, you'll enjoy a stimulating, professional atmosphere, supported by the latest technology, training, and development. We recognize that a healthy balance between work, home life, and play is essential to our employees and our success. We offer a friendly, respectful and inclusive work environment, fun employee activities and rewarding community involvement opportunities. You’ll love working here at Lake Michigan Credit Union!

LMCU is an Equal Opportunity Employer