Delivery Lead & Consultant

Delivery Lead & Consultant

Grand Rapids, MI

Atomic is growing a diverse and inclusive team of curious, creative people who love creating great software for our clients.

We're looking for thoughtful problem solvers who are passionate about finding success for our clients, teams, and end-users through the human-centered design process.

Since 2001, Atomic Object has designed and developed software products for web, mobile, desktop, and embedded devices. We were founded on the belief that not all software is created equal. Many people can write code, but it takes a close-knit team of passionate people to create exceptional, innovative products that change the way people do business.

We're an employee-owned company with 140+ Atoms based in our Grand Rapids, Ann Arbor, Chicago, and Raleigh offices. Unlike many other technology companies, we have a flat organization. There is no corporate ladder to climb. As a company that values transparency, we practice open-books management. At Atomic, you can stay close to the craft of making software for your entire career without missing out on owning a part of the company and its profits.

Atomic makers work on self-managed, cross-functional teams of 2-10 composed of designers, delivery leads, developers, and testers. Our teams collaborate to create products for our clients, from the idea phase through launch and beyond. Part of Atomic's brand promise to our clients is a great product and a great experience. Delivery Leads (DLs) help Atomic fulfill this brand promise in several ways.

The Delivery Lead is responsible for guiding and managing the product development process of a team. It's an absolutely critical role. In this fast-changing age of AI, Delivery Leads are a crucial part of our Agentic Engineering for Teams process rollout and play a significant role in the product definition work stream on our teams.

DLs live at the intersection of user needs and business objectives—they work closely with designers, developers, QA, and clients to find innovative solutions that balance the concerns of both. They are passionate about helping clients define and meet their vision for a product and keeping project teams happy and productive.

Atomic's product development approach is focused on predictability and quality. DLs are able to operate confidently using both quantitative metrics and the qualitative expertise of their teammates.

• Home base in Grand Rapids, MI
• Hybrid work environment with the expectation to be generally present in the office with your team(s) for 60% or more of your work week

• Cultivate and maintain trusted advisor relationships with client stakeholders at all levels, building trust through consistent delivery, transparent and empathetic communication, and proactive problem-solving.
• Navigate complex stakeholder dynamics to build consensus and maintain project momentum.
• Proactively identify and address client concerns before they escalate.
• Serve as the primary point of contact for discussions about project direction and value delivery.
• Collaborate with Atomic's Account Manager(s) to develop long-term relationships that extend beyond individual projects, positioning Atomic as a trusted technology partner.
• Lead efforts to shape, capture, and close project extensions and new engagements in collaboration with Atomic's Account Manager(s) and Managing Partners
• Champion client needs within the Atomic team while managing expectations realistically.
• Educate client as appropriate about Atomic's agile process, design, and development.

• Develop a clear, documented understanding of client's business domain, user personas, and user needs. Work closely with client stakeholders and Atomic Designer to define the product's high-level product vision and user experience.
• Establish and participate in team knowledge management practices including meeting transcription and summarization, product documentation, personas, user journeys, business objectives, etc. Ensure critical information remains accessible and transferable.
• Facilitate and participate in Product Definition work as part of Atomic's Agentic Engineering for…