Information Technology Audio​/Visual Specialist

This role is integral to a team responsible for the support and maintenance of IT and audio-visual (AV) systems across various GVSU learning environments, including but not limited to classrooms, laboratories, simulation centers, and conference areas. The position involves a wide range of duties: operating, maintaining, distributing, installing, configuring, repairing, and upgrading electronic equipment to ensure peak performance. In alignment with IT Services' dedication to the GVSU community, the incumbent will swiftly and accurately address reported technical issues while providing essential end-user training and support.

The role also encompasses comprehensive execution of AV projects, from initial evaluation and recommendation through design support, implementation, training, and ongoing maintenance. This position plays a direct role in supporting and advancing the university's Blue Dot initiative ecosystem, supporting the technology infrastructure, learning spaces, and instructional tools that enable the initiative's academic and student success objectives. In addition, the incumbent will help evaluate, pilot, deploy, and support emerging technologies, including extended reality (XR), virtual reality (VR), augmented reality (AR), and mixed reality (MR), as these tools are integrated into simulation, instruction, and experiential learning across campuses.

This position will provide direct assistance to students, faculty, and staff on all computer, AV, and immersive technology issues. The incumbent will be expected to deliver prompt, efficient, and high-quality technical support across these diverse areas of responsibility.

Minimum starting salary of $63,000; commensurate with experience. Comprehensive benefits package including medical, vision, dental, life insurance, generous employer retirement contributions, wellness resources and tuition waiver effective on date of hire.

High school graduate supplemented by a two-year degree in electronics or data communications, or an equivalent combination of training and experience. Minimum of two years' experience in computer and peripheral equipment repair, with demonstrated working knowledge of TCP/IP networking protocols and AV systems. Demonstrated knowledge of computer operating systems and electronics, with the ability to read and interpret complex electronic schematics and develop systems or signal flow diagrams.

Strong verbal and written communication skills, with a proven ability to maintain positive interpersonal relationships and provide quality customer service. Ability to work independently and collaboratively, organizing own work, coordinating with others, and meeting deadlines under pressure. Experience working with contractors and vendors to implement projects.