Business Assurance Specialist

This position follows a hybrid work model, requiring onsite presence at least one day per week. In addition, this position participates in an on-call rotation approximately every fourth week, supporting emergency response and business continuity efforts outside of regular business hours. When critical events threaten healthcare operations, from severe weather and utility failures to large-scale technology outages and other emergency or disaster situations, our Business Assurance team steps in to keep business and operations moving forward.

As a Business Assurance Specialist, you'll play a key role in helping Corewell Health prepare for, respond to, and recover from disruptions that impact hospitals, ambulatory sites, and rehabilitation and nursing centers across West Michigan. Working alongside a diverse team of emergency management professionals, nurses, law enforcement specialists, and public safety/public health experts, you'll help coordinate incident response, support emergency operations, assess risks, and ensure our teams can continue delivering exceptional care when it matters most.

Job Summary Based upon divisional and team member needs, and a sound understanding of applicable business or clinical operations and industry requirements, formulates and defines large and/or complex objectives due to the interruption of normal operations. Devises or modifies procedures to solve complex problems, considering software applications, capacity, resource availability, operating time and form of desired results. Includes analysis of business and clinical risks, documentation of requirements.

Participates in project leadership by documenting scope and defining implementation procedures. Provides project management, often leading work on new implementations, incident response, and handling multiple projects simultaneously. Documents and drives best practices throughout the system. Team members in this position are effective and self-sufficient, and regularly provide guidance and training to team members across the organization.

Essential Functions Aware of the implications of applying new/differing best practice to the current business environment, along with an understanding of relevant business or clinical systems and industry requirements, leads the use of research and analysis to define large and/or complex systems objectives for developing new, or improving existing, response mechanisms. Accountable for appropriate risk assessments, working with users to define their needs in the event of a disaster, documenting those requirements, and working to mitigate the impact of loss related to those needs.

Takes ownership of the operational support for assigned facilities, including leading the creation of written response plans and facilitating knowledge transfer between leaders, teams, and individuals involved in support. Manages and maintains customer relationships and resolves their concerns. Leads and coaches others in troubleshooting issues during an incident. Accountable for resolution of issues, and leads collaboration with support teams to resolve improvement items discovered during real life incidents or exercises, using established BA procedures for incident response and situation management.

Leads risk assessments, and the analysis of incidents, through incident debriefing and information gathering. Makes changes to response plans and incident response protocols based on previous responses. Effectively communicates to leadership the status and resolution plan for complex issues in technology, plant operations, security, and other issues impacting operations. Stays informed of evolving business and clinical requirements, industry trends, and technology advancements.

Analyzes the impact of changes on current technology environments and develops recommendations aligned with best practices. Communicates complex concepts, including pros, cons, risks, and opportunities, to senior leadership to support strategic decision-making. Provides mentorship to less senior team members and is accountable as a role model for customer service excellence. Seen and used by team members as a "go to" person for expertise in business systems analysis.

May also be seen as an expert in the industry outside of the organization.

Qualifications Required Bachelor's Degree in a related field 2 years of hospital emergency preparedness Able to work on-call rotation outside of regular business hours (every fourth…