IT Service Management -Technical Assistant- Part time

A great place to work.

Requisition
Employee Group
:
Contingency
Schedule
: up to 28 hours per week
Compensation
: $17.00 per hour
Reports to
: IT Service Management Analyst
Posting Opens: 1/23/2026
Posting Closes:
Open until filled

ESSENTIAL FUNCTIONS

• Assist with the configuration of applications within the ITSM platform.
• Edit and ensure appropriate formatting of institutional processes and procedures within the college's knowledge base.
• Collaborate with Information Technology staff to document identified issues in a timely manner.
• Review IT Services Knowledge Base articles as a part of the KCS review cycle.
• Maintain confidentiality and comply with HIPAA, FERPA, GRCC policies, and related standards.
• Continually advance personal skill sets through research, and other educational opportunities.
• Collect and analyze survey data for students, staff, and faculty, in collaboration with other department staff.
• Perform other duties as assigned by supervisors.
• Follow College policy on the Family Educational Right to Privacy Act (FERPA).

JOB SPECIFICATIONS

Qualifications

• Education: An Associate's Degree in Computer Applications, English composition, or Business is preferred but not required.
• Work Experience:
  • Customer service background with technology emphasis preferred.
  • Technical writing background preferred.

Skills

• Must be proficient in verbal, written, and interpersonal communication skills to work effectively with people of diverse ages, ethnic, sexual orientation, and socio-economic backgrounds.
• Excellent organizational skills, ability to prioritize, and complete tasks in a timely manner.
• Must be self‑motivated and resourceful, demonstrating initiative and strong technical writing abilities.
• Ability to perform daily routine and unexpected duties with minimum supervision.
• Ability to learn new computer software and maintain up‑to‑date skills in computer technology.
• Ability to handle multiple priorities and interruptions.
• Must be collegial and collaborative, demonstrating the ability to maintain positive interpersonal relationships and effectively work as a member of a team.
• Proficient in Internet navigation skills.
• Strong communication, organizational, and interpersonal skills.
• Ability to work effectively with a diverse student population and faculty team.
• Comfortable navigating and supporting common institutional software and cloud‑based communication tools.

Physical Demands

• Ability to lift and move up to 25 pounds.
• Must be able to sit or stand for long periods of time.

Mental Demands

• Ability to learn and react quickly, make decisions and execute them expeditiously.
• An interest in working with diverse student populations, who represent a wide range of age, ethnicity, national origin, and ability.
• Demonstrated responsiveness, initiative, and organizational and problem‑solving abilities.
• Ability to perform routine and unexpected duties.
• A willingness and an ability to learn college systems.
• High energy level with enthusiasm and an interest in helping and supporting students and colleagues.
• Ability to work under pressure while possessing mature judgment and flexibility in regards to interruptions and schedule changes.
• Must use good judgment in handling sensitive or difficult situations in a professional manner.

Working Conditions

• Ability to work in an office environment.
• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
• Must be able to work flexible hours (i.e. evenings and night) including occasional weekends.
• Ability to work in a fast‑paced environment that calls for flexibility/adaptability and the ability to handle multiple interruptions and make quick decisions.

BENEFITS

• Wellness Program: Access resources for physical and mental wellbeing, and an onsite gym membership.
• Retirement Plans: Secure your future with our retirement options, including the state retirement plan or a 401A with a 12% employer contribution.

APPLICATION / HIRING PROCESS

• Please fill out an application at https://(Use the "Apply for this Job" box below). .
  Submit a cover letter, resume. The opportunity to apply for this position will close at the end of the day on the close date…