Supv Fleet Operations

Overview

Full‑time, exempt/non‑exempt position in an in‑office setting at a fleet location. This role is not hybrid and requires on‑call duty as needed. Supervises daily roadside assistance and towing operations, partnering with the Operations Manager to ensure safe, efficient, and customer‑focused service delivery.

• Tow vehicles when needed.
• Provide training, support, and assistance to Service Vehicle Operators and Automotive Service Coordinators.
• Resolve escalated service problems.
• Maintain productivity standards for the team.
• Coordinate vehicle maintenance, order supplies, inventory, and distribute necessary tools, parts, and supplies.
• Maintain facility in a safe, clean, and orderly fashion.
• Perform administrative duties such as complaint resolution, deposit compilation and reconciliation, and researching, compiling, and communicating various reports and information.

• High School Diploma or equivalent (GED).
• Valid state driver’s license with an excellent driving record; must be able to drive day/night and for extended periods.
• Ability to pass and maintain DOT physical certification.
• Leadership experience with a proven ability to achieve results through others.
• Roadside assistance, towing, vehicle recovery, and/or minor automotive maintenance experience.
• Experience working with stranded motorists, vendors, contractors, and customer service/damage resolution.
• Strong safety awareness, decision‑making, problem‑solving, interpersonal, customer service, and communication skills, including training and presentations.
• Ability to prepare cost, expense, and budget reports.
• Proficiency with Microsoft Office (Word, Excel), technical/diagnostic tools, and emergency roadside service equipment.
• Ability to work effectively under pressure and respond quickly to changing conditions.
• Knowledge of towing procedures, budget preparation, and roadside assistance operations.
• Preferred college‑level coursework in business administration or a related field.
• Previous service technician experience.
• Solid mechanical background and understanding of automotive repair.
• Familiarity with area streets and landmarks.

Works in a temperature‑controlled office environment, warehouse, or field; exposure to road hazards and temperature extremes when driving. Occasional lifting, pulling, and pushing up to 30% of work time.

Hourly rates starting at $25.50 per hour, with overtime opportunities paid at time‑and‑a‑half. Fully paid training to develop job‑required skills.

• Health & wellness:
  Medical plans (including HSA eligibility), prescription drug coverage, dental and vision benefits, employee assistance program.
• Financial protection & insurance:
  Basic life insurance, optional supplemental life insurance, disability coverage, critical illness and accident coverage, pet insurance options.
• Retirement & savings: 401(k) plan with 3% automatic deferral, up to 50% contribution, company match of 50% on contributions up to 6%, additional company contribution of 4% of pay each pay day into account (100% vested after 3 years).
• Time off & leave: PTO (accrual‑based, up to 12 days for full‑time new employees), paid holidays, mental health day, floating holidays, volunteer day, parental, bereavement, jury duty, and military leave.
• Career growth & education:
  Tuition assistance up to $5,250 annually (80% covered), professional certification reimbursement.
• Additional perks:
  Complimentary AAA membership with roadside assistance and travel discounts, adoption assistance program.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. All applicants will be required to consent to a background and drug screen based on the position’s requirements.

Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.