Service Manager

Position

Rebuild Service Manager – Grand Rapids, MI (Direct Hire)

$70,000 - $90,000 base salary per year plus commission and incentives.

• Health, dental, and vision insurance
• 401(k) + 100% match up to 4%
• Two weeks paid vacation plus nine paid holidays

• Hours:
  
  7:00 am to 4:00 pm, Monday through Friday
• Location:
  
  Grand Rapids, MI
• Employment Type:
  
  Full‑time

• Organize and supervise the service department’s staff, handling administrative responsibilities, scheduling assignments, conducting staff evaluations, ensuring smooth daily operations, and performing other routine management tasks.
• Address client interactions and prepare related reports.
• Ensure the service department achieves at least a 15% profit margin.
• Promote and facilitate the department’s labor offerings to drive sales.
• Monitor and manage department expenditures.
• Prepare estimates for internal and customer‑required repairs.
• Oversee work orders and provide updates on project progress.
• Participate in branch‑related meetings.
• Communicate with representatives from equipment manufacturers as required.
• Collaborate with the sales department regarding machine setups and demonstrations.
• Conduct final checks on equipment before delivery to clients.
• Uphold and require adherence to company‑wide safety rules.

• 5+ years of experience managing people and the ability to repair large construction equipment.
• Ability to work with different departments as well as customers.