Security Manager

** POSITION:
Security Manager
**** DEPARTMENT:
Security
***
* REPORTS TO:

Assistant General Manager
**** FLSA STATUS:
Exempt, Salary*
* ** LEGENDS GLOBAL
** Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
** Join us!
**** THE ROLE
** The Security Manager oversees 24/7 facility, daily and event operations of the security departments for the Grand Rapids Venues including, Van Andel Arena, DeVos Place, DeVos Performance Hall, and future Acrisure Amphitheater and Amway Stadium. The role ensures a safe, secure, and organized environment for guests, clients, talent, partners, staff, and assets while managing parking logistics, staffing, revenue reporting, and policy compliance.

This position requires a strong leader who can create and enforce policies, enhance customer service, manage personnel, and work a flexible schedule that includes nights, weekends, holidays, and extended event hours.
** Essential Duties and Responsibilities
**** Security Management
*** Directly supervises and oversees the contracted security staff and ensures the highest level of safety and guest service.
* Plans staffing requirements based on event needs, crowds, talent, and building operations.
* Conducts Risk assessments for all events utilizing the Legends Global Risk assessment tool.
* Supports and enforces security policies, emergency procedures, staffing guidelines, and standard operating practices.
* Acts as liaison with law enforcement, fire department, first responders, and regulatory agencies.
* Handles high-priority, sensitive, or emergency incidents personally or through designated leadership.
* Oversee contracted security providers performance, corrective action, training, coaching, evaluations, and professional development.
* Manages incident documentation, reporting, Lost & Found procedures.
* Manages, updates and creates policies and procedures as required by Legends Global best practices.
* Assists in development and monitoring of security budget and financial controls.
** SUPERVISORY RESPONSIBILITIES
** Will be assigned overtime.
** QUALIFICATIONS
* * To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
** Education and/or Experience &

Skills and Abilities

**** Required
* ** Associate degree in law enforcement or related field
* Minimum two (2) years of supervisory experience in event security OR
* Minimum five (5) years successful supervisory experience in security, law enforcement, or related discipline.
** Preferred
* ** Bachelor’s degree or graduation from accredited law enforcement academy.
* Experience managing a large public assembly facility (arena, stadium, convention center, etc.).
** Knowledge, Skills & Abilities
**** Knowledge of:
*** Crowd management, incident response, access control, hazard mitigation, and safety protocols.
* Relevant local, state, and federal laws affecting venue and event security operations.
* Budget monitoring, staff scheduling, documentation, and operational planning.
** Ability to:
*** Communicate effectively in person and in writing.
* Lead, coach, discipline, and motivate teams.
* De-escalate conflicts and handle sensitive incidents professionally.
* Work under pressure,…