Manager, Service Operations

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Manager, Service Operations Postuler locations Grand Rapids MI time type Temps plein posted on Offre publiée il y a 2 jours job requisition  R0650361

Service Operations Manager

Founded in 1910,
KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.

Our operations in over 60 countries around the world has helped us achieve our position as an
innovation and sustainability leader with repeated recognitions by
Forbes , Corporate Knights for clean capitalism and others.

Are you ready to make your next career move tojoin our team and manage your own local service operations as our Service Operations Manager for KONE Grand Rapids, MI ?

• In your professional experience – has implementing and monitoring safety guidelines been your top priority for you and your team?

• Do you take pride in providing learning opportunities for your team ?

• Are you successful in effectively managing a schedule and your team’s overall performance?

• Are you able to collaborate with all levels of the organization to achieve business goals?

• Do you have an appetite for learning and leveraging new technologies ?

• Are you responsible for developing the personnel ensuring their motivation, continuous development and

achievement against regional targets?

• Do you coach the technical-oriented Supervisors of today, to be customer-, service- and result-oriented Line Supervisors?

• Are you responsible for the selection of personnel, training and continuous qualification of the employees?

• Do you deal with complaints as well as supervision of customer satisfaction?

• Do you create business plan s including budget planning and budget control for the individual Service?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

As our Service Operations Manager , you will successfully drive the service business operations for your territory while working in collaboration with your customer and peers. Your mission is to promote a positive culture surrounded by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results.

You willbring5+years ofrelevantmaintenance expertise as well as supervisory experience ideally leading a union represented workforce to our KONE familyand an appetite for learning an exciting and new field. You will usethe knowledge gained when obtaining your associates’ degree in a related field or additional years of experience .

Budgeted Annual Salary - $126,900 - $174,000

We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because
we believe diversity drives innovation :

• We value your authentic self

• Diversity, equity and inclusion is embedded in our strategy and values

• Collaborative, creative and supportive work environment

• Passionate about safety, quality and innovation

• We care about the communities where we live and work

Some of our many benefits include:

• Competitive salary

• Flexible work schedule

• Opportunities to learn and grow

• Matching 401K

• Comprehensive health and wellness plans for the entire family

• Paid holidays and paid time off

Come share your passion and energy to make a positive impact at KONE for our customers and your career !

* Beware of Recruitment Scams*

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Chez KONE, nous nous attachons à créer une culture de travail innovante et collaborative, dans laquelle nous valorisons la contribution de chaque individu. L’engagement de chacun de nos salariés est au cœur de notre démarche collaborative et nous encourageons la participation de chacun ainsi que le partage d’informations et d’idées. Nous nous engageons au quotidien dans une démarche durable et responsable, s’appuyant sur des pratiques commercial es éthiques.

Nous développons une culture basée sur la confiance, le respect et le travail en équipe ainsi que sur la reconnaissance de la performance individuelle. Rejoindre KONE, c’est rejoindre une entreprise ou il fait bon vivre, respectueuse de la qualité de vie de chacun de ses collaborateurs. Nous sommes fiers de proposer des parcours de carrières riches en expériences et opportunités qui vous aideront à atteindre vos objectifs professionnels et personnels.

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