AVP Bank Manager

GR Downtown - Monroe
77 Monroe Center St NW
Grand Rapids, MI 49503, USA

Are you a seasoned banking professional ready to step into a dynamic leadership role? If so, we want to meet you!

At Independent Bank
, we believe our strength lies in the unique perspectives and experiences of our team. We foster a culture of professional growth, individuality, and collaboration—one where ideas thrive, integrity guides our actions, and people come first. Guided by a mission to inspire financial independence and a vision of clarity and confidence in finance, we support both our clients and our team members in achieving their goals.

As an AVP Bank Manager
, you will oversee the full operations of a retail banking office, with direct responsibility for branch performance, employee development, and customer satisfaction. You’ll play a critical role in driving branch profitability through community engagement, client acquisition, and team leadership. This role requires a hands-on approach to coaching, problem-solving, and delivering excellent service across all functions.

• Manage employees, organize and direct activities, maximize branch profitability, provide high level of quality customer service and has overall daily operational responsibility for the performance of the office location.
• Participates in the selection, training and development of assigned staff; completes and conducts performance reviews; acts as final authority for basic issue resolution at office level.
• Oversees organization of branch sales, operations and service processes and procedures to maximize customer service and staff productivity and operational efficiencies.
• Ensures staff compliance with regulations, requirements and procedures; ensures staff follows operational and security policies and procedures.
• Develops and maintains profitable, multi-product relationships with individuals, small businesses and other organizations within their respective community.
• Calls on prospective and existing customers to develop professional relationships for the purpose of developing new business relationships.
• Initiates and/or collects customer loan applications; interviews loan applicants; forwards loan applications and appropriate supporting documentation for review.
• Works with Community Banker to establish, achieve and/or exceed branch performance and personal production goals; ensures that staff members meet or exceed established sales and CRA goals.
• Manages cost effectiveness of the branch; maximizes profitability.
• Supports the organizations Community Reinvestment Act (CRA) goals through business development efforts; educates branch staff in CRA requirements including documentation.
• Reviews, audits, modifies and/or prepares a variety of operational and financial reports and general correspondence within required time frames.
• Participates in establishing and overseeing staff training and development plans; coaches employees daily/weekly as necessary.
• Receives and resolves routine customer issues and inquiries. Involves Community Banker when necessary.
• Performs other related duties as assigned.

• Associate's or Bachelor's degree or equivalent of working experience.
• 3+ years of sales experience, preferably in a retail banking environment.
• 2+ years of management experience, or 3+ years in a Team Leader or Assistant Manager position.
• Advanced knowledge of key banking operations and security policies, practices and procedures.
• Advanced knowledge of effective customer service methods and practices.
• Advanced ability to meet and/or exceed established sales, operational, business development calling, and CRA goals.
• Advanced ability to manage, coach, and lead others to achieve desired results.
• Advanced ability to provide solutions/resolution to a wide variety of customer service situations.
• Facilitate the introduction and delivery of integrated IB solutions with minimal support.
• The ability to be a subject matter expert through development and experience to mentor, to coach, and to teach coursework.
• Excellent interpersonal and communication skills and the ability to present to various group sizes.
• Strong sales skills in a retail environment.
• Adhere to all applicable regulatory compliance and personnel policies in the fulfillment of the specific duties of the position, including Bank Secrecy Act (BSA), Confidentiality, Information Security, and Ethical Standards. Completes all online compliance and regulatory courses.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.