Dealership Service Manager

SERVICE MANAGER — GRAND RAPIDS, MI
If You Can Run a Shop With Your Eyes Closed… Keep Reading.

This dealership isn’t looking for a “service manager.” They’re looking for a force of nature — someone who can walk into a service drive, feel the pulse of the shop, and instantly know what needs to happen next.

If you live and breathe Fixed Ops
, if you thrive on CSI domination
, RO growth
, technician efficiency
, and service lane performance
, then this is the leadership seat you’ve earned.

You apply anonymously through Car Guys Inc. — America & Canada’s #1 Automotive Recruiter — and we take your profile straight to the GM. No politics. No dealership drama. Just results.

• ✅
  Full Service Department Operations
• ✅
  Technician productivity
  , efficiency, and workflow
• ✅
  Service Advisors who need strong coaching and accountability
• ✅
  Customer satisfaction (CSI) and retention metrics
• ✅
  Warranty administration
  , compliance, and process control
• ✅
  Shop capacity management and scheduling
• ✅
  Parts & Service collaboration to eliminate bottlenecks
• ✅
  Profitability, gross retention, and RO count growth

• ✅
  Proven success as a Service Manager, Assistant Service Manager, or Fixed Ops Manager
• ✅ Strong leadership with zero fear of holding people accountable
• ✅ Deep understanding of warranty
  , dispatch
  , multipoint inspections
  , and service lane flow
• ✅ Ability to build a culture technicians actually want to work in
• ✅ A track record of growing revenue
  , improving CSI
  , and tightening processes
• ✅ Experience with dealership DMS systems (CDK, Reynolds, Dealer track, etc.)

• ✅ Competitive pay aligned with top‑performing Service Managers
• ✅ A dealership with real volume, real support, and real leadership
• ✅ A shop that wants structure, accountability, and a winning culture
• ✅ Strong benefits and long‑term stability
• ✅ The chance to take a department and elevate it to the next level

• ✅ Your application stays 100% confidential
• ✅ We present you directly to the decision‑maker
• ✅ We work with hundreds of dealerships across the U.S. and Canada
• ✅ We make the process fast, simple, and manager‑friendly

Hit Apply and let Car Guys Inc. take it from here. Your next big move starts now.