Service Manager

Our client, a respected and growing industrial equipment manufacturer, is seeking a Parts & Service Manager to lead and elevate their aftermarket operations. This is a highly visible leadership role reporting directly to the President, responsible for overseeing service, parts, and customer support functions while helping shape long-term growth strategy.

This opportunity is ideal for a technically grounded leader who thrives in customer-facing environments, enjoys developing people, and sees service operations as both a performance engine and a revenue driver.

In the first year, this role will require approximately 50% travel (primarily across the U.S. and Canada) as you build relationships and assess field operations. Long-term travel expectations average closer to 25%.

• Lead and develop a team of 7-10 direct reports
• Oversee daily operations of service and parts functions, ensuring responsiveness, quality, and profitability
• Drive customer satisfaction and retention through proactive relationship management
• Partner with executive leadership to enhance aftermarket strategy and long-term service growth
• Identify and cultivate strategic partnerships to expand service capabilities and revenue streams
• Improve systems, processes, and KPIs across service delivery and parts distribution
• Support sales initiatives through technical expertise and consultative customer engagement
• Monitor performance metrics and implement continuous improvement initiatives

• Evaluating and optimizing field service structure and deployment strategy
• Building scalable parts inventory and supply chain processes
• Strengthening customer service programs and preventative maintenance offerings
• Establishing and expanding strategic vendor and service partnerships
• Enhancing revenue generation through service contracts and aftermarket programs
• Implementing performance metrics to drive operational accountability

• 7+ years of leadership experience within service, parts, or aftermarket operations
• Proven ability to manage and develop technical teams
• Strong customer-facing skills with a sales-oriented mindset
• Technical background within industrial equipment, machinery, manufacturing, or similar industries
• Experience managing P&L or departmental budgets
• Comfort with regular travel across North America
• Engineering background is a plus, but not required
• Strategic thinker who can balance day-to-day execution with long-term planning

• Direct access to executive leadership and influence over company strategy
• High base compensation with strong discretionary bonus structure
• Opportunity to shape and modernize service operations
• Stable, growth-oriented organization with a strong industry reputation
• Significant ownership and autonomy in building partnerships and improving processes

This is a rare opportunity for a service leader who wants both operational ownership and strategic impact.