Station Manager - Ground Handling

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Station Manager is responsible for overall station performance, combining cross-business line know-how, leadership skills, commercial acumen and the ability to coordinate the support functions that enable your station to perform. The outcome of your efforts should be a smooth operation that achieves defined productivity levels.

You are the highest local escalation point for customers and other local stakeholders for operational issues. At the same time, you will maintain a longer term, strategic perspective on station performance and needs. You are the first touchpoint for Country MDs, cluster heads, and global / cluster support functions on station-related questions.

Salary for this position is $95,000 - $105,000/yearly. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match, paid vacation time, sick time, and company paid holidays.

• Accountable for all aspects of operational execution at the station level, with a good understanding across all business lines (Ground Handling, Fueling and Cargo)
• Ensures station operational and financial performance as measured by the relevant KPIs is in line with or exceeds cluster / sub-cluster strategy and objectives
• Accountable for safety in the station; embed QHSE culture in operations in alignment with Cluster, enforces QHSE inspections and audits as required, lead and facilitate investigations, put in place corrective measures
• Implements policies, procedures, and standards from Group / Region, including QHSE, Training and GSE and ensures compliance; identify opportunities for ops. efficiency & process improvement
• Maintains a wider time horizon lens (12 – 18 months) on station strategy and provides input on budget or forecasting processes

• Ensures frontline leadership is effective and capable to perform all responsibilities at their level
• Ensures retention of key talent in the organization
• Responsible for articulating and approving recruitment & training needs in collaboration of Rostering Support, Planning CoE and Training academy
• Serve as direct line manager for BLLs
• Responsible for active Labour Relation management at station level in coordination with HR BP
• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft and equipment damage

• Builds and maintains customer relationships at the local level, as well as with local stakeholders such as airports, proactively managing questions or complaints
• Meet with customers on a regular basis to get feedback and monitor satisfaction levels
• Focuses on continuous improvement of quality / productivity and customer retention
• Has an entrepreneurial mindset in scoping for future opportunities at the station in coordination with Cluster Commercial
• Possesses good financial understanding of the P&L;
  Monitors and analyzes the P&L statements for any variances and take appropriate action
• Provide inputs around local complexities for RFPs

• With support from Business Line Leads and Duty Managers, refines and signs off on centrally provided resource plans based on latest customer schedules, changes in employee availability, or other related events, in order to ensure ability to meet operational targets
• Manage contracted services providers (security, cleaning, porters, staff transport,…