Freddy's Frozen Custard | Assistant Manager - GRR Airport

Freddy's Frozen Custard | Assistant Manager - GRR Airport Location

Job Category
: F&B Management

Requisition Number
: FREDD
018551

• Posted :
  February 23, 2026
• Full-Time
• On-site

Showing 1 location

Grand Rapids Dining
5500 44th st se
Grand Rapids, MI 49512, USA

Do you have that "Freddy Factor"? If so, we want
YOU
to join our
TEAM
!!!

Freddy's Frozen Custard & Steakburgers is looking to hire friendly faces who show hospitality and great customer service.

The Assistant General Manager is responsible for the overall efficiency and technical operations of the restaurant and ensures

Freddy's standard of quality, timeliness, and service. The Manager is responsible for training, refinement of staff and team building through employee motivation.

Leadership & Communication–

• Ensures that all Company Standard Operation Procedures are followed
• Teaches & practices Freddy’s standards of quality, timeliness and service
• Maintains an environment of open communication, positive attitudes, and trust based relationships with all personnel
• Ensures that Customer Satisfaction is the highest priority for all employees
• Consistently lives “hospitality” in every instance
• Leads by example – maintains professional image, appearance and language
• Conduct daily labor analysis to achieve target labor percentage
• Ensures quality control standards and procedures are strictly enforced
• Ensures all standardized portion control guidelines are followed and maintained
• Monitor sales trends, develop forecasts and make effective decisions to control the key cost of sales and labor
• Maximize productivity without compromising quality standards

Health & Safety-

• Ensure full restaurant compliance with all health department regulations
• Immediately address critical violations on self-inspections, health department inspection reports and provide corrective action to prevent repeat violations
• Ensure that inspections are conducted, and correct on‑going issues

Other Responsibilities-

• Must enthusiastically meet guests needs, special requests and resolve guest complaints/concerns with the commitment to satisfy them
• Review and approve all schedules and forecasts
• Coordinate opening/ closing activities in a timely and safe manner
• Complete all operational checklists daily
• Ensure that all cash handling procedures are followed
• Ensure all paperwork and administrative forms are completed correctly and turned in in a timely manner
• Resolve conflicts and improve team members performance issues in a constructive manner and according to policies
• Must have experience in Microsoft Office, Excel, Word, and Interne

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.