Specialty Sales Manager

Job Summary

Supervises assigned team members to maximize positive customer experience for both internal and external customers by identifying, understanding, and resolving inquiries. Focuses on risk acceptability guidelines and favorable profitable business results. Leads assigned team members to maximize team performance and company results. Effectively communicate company strategies related to products and philosophies to team members and monitors team’s understanding. Maintains risk selection and financial control integrity by reviewing and analyzing individual team member performance.

Inspires, develops and mentors assigned team members, and employees in other units as requested.

Monitors all aspects of team performance, including but not limited to customer experience, work product quality, efficiency, and compliance with established company and regulatory guidelines. Creates and implements plans to constantly improve team performance and develop individual team member skill sets. Accountable for ensuring team members meet individual and team performance goals. Responsible for regularly communicating individual performance to each team member and providing team performance information to assigned Manager or Director.

Interacts with and responds to customer inquiries as requested. Partners with other leaders (within and across sites) to develop, pilot and execute improvements. Maintains thorough, up-to-date, working knowledge of established procedures, methods, contractual provisions, and regulatory requirements.

• Business Results – sets the standard for individual performance, metrics and goals while contributing to the overall success of the department.
• Innovation – identifies, suggests and contributes to innovative process changes to support business practices and organizational strategy.
• Communication – adapts communication style to audience and uses communication to clarify, persuade and influence audience.
• Job Knowledge – advanced understanding of contact center processes and customer needs.
• Team Work – seeks and accepts feedback to reach full potential and achieve company goals.
• Leadership – pursues informal and formal opportunities to inspire, develop and mentor other employees.

This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions. Requires sitting or standing for extended periods of time, occasional overhead reaching, lifting objects up to 10 pounds, using a computer, and performing repetitive tasks throughout a full work shift.

High School Diploma or equivalent required. Bachelor's degree preferred.

• High School Diploma or equivalent required.
• Bachelor’s degree preferred.
• Sales leadership experience along with a proven ability to drive results through coaching and leadership.

• Farmers offers a competitive salary commensurate with experience, qualifications and location.
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance
• For more information, review "What we offer" on

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.