Residential Operations Manager

Residential Operations Manager

At Hope Network
, over 2,800 compassionate professionals serve individuals across 280+ locations statewide—each playing a vital role in creating powerful comebacks. Whether through hands‑on care or essential behind‑the‑scenes support, every team member contributes to a greater purpose: transforming lives.

▶️ Watch how we create comebacks.

As the Residential Operations Manager, you will oversee day‑to‑day operations, ensure compliance, drive quality improvement, manage budgets, and collaborate across departments to promote patient safety and staff satisfaction.

• Pay based on experience
• Medical, Vision & Dental Care
• 403(b) Retirement Plan
• Paid Time Off
• Educational Reimbursement
• Career‑Pathing
• Paid Training
• Employee Referral Bonus

• Lead residential operations to ensure quality care, safety, and satisfaction for residents and staff.
• Maintain compliance with CARF, LARA/AFC licensing, MIOSHA, and Hope Network quality standards. Act as AFC Licensee Representative or Administrator as assigned.
• Collaborate with the Nursing and Clinical teams to align residential practices with clinical pathways and health protocols.
• Monitor program performance through audits, outcome reports, and CARF assessments; lead quality improvement initiatives. Along with HNNR Quality Department, assign and supervise Safety Officer activities, ensuring timely completion of all required inspections, drills and reports.

• Develop and manage annual budgets; ensure cost‑effective use of resources while maintaining quality. Identify opportunities to gain operational efficiencies. Where opportunity is identified, work collaboratively with other leaders to design and implement changes that result in improved efficiency of resources while maintaining safety and quality.
• Participate in the development of new and existing programs.

• Serve as a key member of the management team, contributing to strategic planning and program development.
• Respond/follow up on staff concerns/questions; promote positive morale, act as moderator in situations of staff dispute or disagreement.
• Provide and facilitate opportunities for staff growth in interpersonal communication and teamwork.

• Bachelor’s degree in human services, or 10+ years’ experience in lieu of degree with demonstration of ability to earn advanced certifications, Ex. CBIS, nursing license.
• Ability to coordinate multiple priorities and have the ability to change tasks as needed to meet the needs of the program and/or agency.
• Ability to review multiple data sources and make decisions/recommendations.
• Experience in strategic planning, program development, finance, and/or marketing.
• Advanced (executive level) communication skills.
• Five years of strong experience working with people with neurological impairments and/or cognitive, physical disabilities or chronic health conditions in licensed/community‑based settings.
• Five years of a proven successful track record of management/administration experience required.

Our strength lies in our diversity
—empowering us to meet the unique needs of over 34,000 individuals we serve each year. We are proud to be an Equal Opportunity Employer and value the diverse perspectives that each team member brings to our mission.