Office Manager

Kraayeveld Family Law is a respected, litigation-focused family law firm in Grand Rapids. We are growing, and we are intentionally adding an Office Manager who will be instrumental in shaping that growth. This is a new leadership position within our firm. As we expand, a strong operational structure and intentional culture matter more than ever. The Office Manager will play a central role in helping us scale responsibly, strengthen our HR systems, and ensure our standards grow alongside our team.

This is not an administrative support position. This is a leadership role focused on accountability, culture development, and operational consistency. The right candidate will see growth as an opportunity — not a disruption — and will be energized by helping a high-performing team mature and improve. This is a full-time, in-office position. Presence and leadership visibility matter in this role.

• Provide firm-wide operational leadership and partner with ownership to support the continued growth of the practice.
• Oversee daily operations to ensure the firm runs smoothly, professionally, and consistently across all departments.
• Strengthen and grow our culture by:
  • Reinforcing our Core Values in everyday interactions
  • Recognizing and encouraging high-performing team members
  • Supporting team development and professional growth
  • Planning and coordinating recurring firm events and initiatives that make it enjoyable and meaningful to come to work each day
  • Creating an environment where accountability and positivity coexist
• Provide steady HR leadership by:
  • Applying firm policies consistently and fairly
  • Coordinating and documenting performance conversations
  • Addressing professionalism and accountability concerns directly and respectfully
  • Supporting team members in meeting expectations
  • Ensuring clarity around standards as the firm grows
• Provide operational oversight across the firm, including:
  • Monitoring workflow, workload distribution, and overall team effectiveness
  • Ensuring the entire team delivers A+ client service
  • Serving as a professional liaison when needed to help resolve client concerns
  • Providing oversight and guidance to the billing department to help maintain strong collection rates
  • Ensuring systems, processes, and procedures evolve appropriately as the firm expands
  • Observing trends, identifying opportunities for improvement, recognizing excellence, and providing thoughtful recommendations to ownership
• As the firm grows, this role will grow in leadership scope and strategic influence.

• Educational background in Human Resources, OR
• Prior HR experience in a professional office setting (law firm or similar professional services environment strongly preferred)
• Ability to work with highly educated, strong-willed professionals is important. This role requires steady leadership, emotional intelligence, and confidence.
• Additional qualifications:
  • Prior leadership or management experience in a professional environment
  • Experience handling documentation and policy enforcement
  • Comfort conducting direct, respectful accountability conversations
  • Strong written communication skills
  • High organizational capacity and attention to detail
  • Ability to manage multiple responsibilities across daily, weekly, and monthly time frames

Compensation: $25 - $35 hourly