Area Manager, Management Operations Management

Job Details

Level: Management

Job Location:

Grand Rapids, MI 49504
Position Type:
Full Time
Education Level: High School

Travel Percentage :
Road Warrior
Job Shift: Any

Incumbents are responsible for the overall performance of the restaurants in their respective region related to sales and profits. They are expected to oversee their restaurants' Leadership Teams, stay within operational planned budgets, review P & L results with each leadership Team to ensure continuous improvements in building sales, profits, costs and maintaining employee guest satisfaction. Responsible for garnering positive results by providing leadership, ongoing training and development of each team member by role modeling all desired actions.

Ensures operations of each restaurant are performed in accordance with Company policies, procedures and quality standards.

• Responsible for on‑going training and coaching of their Executive General Managers, Assistant Managers and Shift Leaders.
• Must monitor new Managers in Training “My Learning Path” – powered by Paycom®. Manager in Training Evaluations must be completed by the receiving Executive General Managers.
• Consistently identify management learning gaps then mold and organize their training to address these gaps through Individual Development Plans and Annual Performance Reviews based on SMART Goals with timely measurement of achievements.
• Expected to be a visible force in their stores conducting regular store visits using management Checklists, 4 Pillars Focus Reports, It’s Your Big Boy Restaurant Evaluations and Field Reviews. Each visit is to result in documented goals and timelines for completion that will require follow up visits.
• Adherence to Federal and State Employment Labor Laws and Company Policies. Must notify Human Resources of any Harassment allegations.
• Adherence to Health Department Regulations and Big Boy Quality Standards.
• Administration:
  Must consistently review time‑keeping, employment of minors, payroll practices, performance and financial indicators via Data Central Systems.
• Collect and organize district reports, safety committee inspections, conducts performance reviews on their region Executive General Managers and ensures participation with performance reviews for their Assistant Managers and Shift Leaders timely.
• Enforces Performance Review Annual Schedule and completion of such reviews for hourly team’s members to enhance unit performance.
• Guest Surveys – Promote, expect, monitor and develop specific improvement plans based on Survey results.
• Maintains Area Leadership Schedule and Projections (churn / turn), in addition to regional Hourly Team needs. Provides weekly Staff Analysis to Human Resources to ensure jobs are posted on the Big Boy Career Page timely. Responsible for ensuring the Leadership Teams are proactive in building their talent bench with passionate, exceptional future Leaders.
• Develops and maintains Paid Time‑Off Schedule for Leadership Teams to ensure management benefits are used timely.
• Position requires Area Directors be proactive and not reactive to situations have the potential for creating hostile work environments. Continuously monitor environments to ensure our Culture is embraced, practiced and never compromised. Area Directors are expected to ensure prompt, remedial resolutions to employee and guest complaints in their region.
• Conference Calls are expected to be informative to Leadership Team Members and communications are expected to be shared with team members timely.
• Adherence to Marketing Initiatives:
  Events, New Menus, Promotions and Local Store Marketing.
• Maintain and update Outlook Calendar each period. Submit planned calendar by period to Vice President of Operations & Training and notify in writing…