Branch Manager – Low-Voltage Electronics

The Staff Pad has partnered with a reputable family-owned distributor of low-voltage electronics to hire an experienced Branch Manager for their Grand Rapids, MI location

The Branch Manager will lead day-to-day branch operations, oversee sales and logistics teams, and implement policies, procedures, and best practices that drive operational efficiency and business growth

• Maintain company's customer service standards and report service concerns as needed
• Oversee and understand all branch sales and operational functions, including sales, shipping, receiving, repairs/CRS, RM modules, and inventory
• Partner with Sales and Marketing to strengthen vendor relationships, coordinate training and counter days, and support go-to-market strategies
• Drive branch growth by prospecting new customers and supporting team sales efforts
• Reduce slow-moving, discontinued, and dead stock while managing inventory performance metrics, with a focus on:
  • Inventory turns, D&E ranked products, and surplus stock
• Achieve branch and personal sales goals established by the Sales Manager by:
  • Planning sales strategies and mentoring the existing sales team
  • Setting goals to support monthly and quarterly sales targets
• Review customer performance, recover lost business, support customer growth, and manage gross profit goals
• Partner with Corporate on recruiting, hiring, onboarding, training, and employee development
• Support ongoing training, product knowledge, skill development, and employee mentorship
• Train and mentor the Assistant Branch Manager to support branch operations during absences
• Promote team performance, growth, accountability, and effective delegation
• Partner with Sales, Operations, and HR on employee evaluations and personnel matters
• Maintain accurate inventory, warehouse/showroom organization, cycle counts, and physical inventory preparation
• Oversee daily showroom stocking, merchandising, and appearance, ensuring demonstration units are current and operational
• Ensure all administrative tasks and branch reporting are completed accurately and on time
• Maintain regular communication with Sales Management and Corporate
• Ensure compliance with company policies and procedures and report violations to the Sales/Operations Manager
• Maintain a safe, secure, clean, and professional work environment

• High school diploma or equivalent
• 5–7 years of relevant sales experience + 1–3 years of management experience preferred
• Experience in low-voltage industries, particularly fire and life safety, video surveillance, access control, and voice communication

• Strong verbal and written communication & problem-solving skills
• Ability to work independently and collaboratively
• Training and mentoring skills
• Willingness to travel and work occasional evenings/weekends (