Operations Manager

Position Title: Operations Manager

Position Level: Manager

Reports to: President + CEO

Status: Salary, Exempt, Full-Time, 40 hours

Hiring Range: $44,000 - $47,000

Prepared Date: September, 2026

The West Michigan Center for Arts + Technology (WMCAT) provides a culture of opportunity for people to make social and economic progress in their lives and community. We fulfill our mission through visual arts and tech engagement and workforce development.

The Operations Manager is an integral member of the team, leveraging systems and cross-organizational coordination to advance WMCAT's mission-based programming and community-facing work. This position manages WMCAT's internal operations — technology liaison and asset management, facilities, financial support (data entry, and trained backup payroll processing), and human resources support — while providing backup front-desk coverage for the Administrative Associate.

The ideal candidate brings curiosity, initiative, and a systems mindset to our operations, and thrives in a collaborative environment that advances WMCAT's mission of providing equitable access to opportunity.

• Coordinate daily administrative and operational activities across departments, supporting program teams with logistics, reporting, and compliance needs.
• Develop and implement systems to improve workflows and cross-organizational communication.
• Manage relationships with vendors and contractors.
• Create and maintain a welcoming environment for students, families, guests, and staff.
• Provide backup to the Administrative Associate by covering times away from the front desk.

• Serve as the primary point of contact for technology needs experienced by students and staff, managing the relationship with WMCAT's external IT partner (troubleshoot basic issues internally and elevate more complex needs as appropriate).
• Order, inventory, and maintain hardware and software across the organization, including documentation of IT assets and user access credentials.
• Ensure systems remain updated and secure, including antivirus protection and software patches.
• Collaborate with President + CEO to operationalize AI at WMCAT, including use-case identification, ethical and human-centered guardrails, and platform standards.

• Serve as an escalation point for facility needs beyond the Administrative Associate's day-to-day scope.
• Manage facilities-related vendor relationships, contracts and standards.

• Support the hiring process, including posting positions in the talent management software, scheduling candidate interviews, and providing structure and support to hiring managers throughout onboarding and offboarding.
• Coordinate timeline and process for the performance review cycle in collaboration with the President + CEO.
• Administer employee benefits, including facilitating open enrollment.
• Foster a positive and inclusive workplace culture in partnership with the President + CEO.
• Ensure compliance with employment laws and nonprofit standards.

• Serve as a trained backup for data entry and payroll processing, when primary coverage is unavailable.
• Support annual audit and coordinate with WMCAT’s financial partners.

• Maintain a commitment to the mission and vision of WMCAT.
• Demonstrate a willingness and desire to grow professionally, learn new skills, and contribute to a culture of inclusivity and equity.
• Represent WMCAT at occasional designated events throughout the year, which may occur outside of standard scheduled hours.
• Desire to align with WMCAT’s values (listed below).

Could include some of the following:

• Experience managing relationships with…