Director of Paratransit, ADA Program and Mobility Services

This is an on-site position based in Grand Rapids Michigan

Are you a strategic leader who is passionate about accessible transportation and making a difference in the community? The Rapid is seeking a Director of Paratransit, ADA Program and Mobility Services to lead our specialized transportation programs and ensure customers receive safe, reliable, efficient, and customer-focused service.

In this role, you will provide leadership and operational oversight for GO! Bus, Ride Link, Community Mental Health trips, and PASS, ADA certification, travel training, scheduling, and dispatching. You will lead a team of dedicated professionals while working closely with contracted service providers, community partners, and regulatory agencies.

• Establishes departmental goals, performance measures, and priorities aligned with The Rapid's performance objectives and outcomes to achieve operational and financial objectives. Develops, recommends, implements, and continuously improves departmental policies, procedures, and service standards.
• Develops, plan, and administer department's operating budget.
• Creates Requests for Proposals (RFPs) as departmental needs require.
• Manage and direct all department activities, including day-to-day operations.
• Manage all aspects of service contracts related to the Authority's paratransit, ADA program and mobility services.
• Ensures The Rapid, and its contractors are in compliance with all applicable federal, state and local Americans with Disabilities (ADA) laws and regulations governing mandated complementary paratransit services such as but not limited to service parameters, eligibility, conditions of eligibility, suspensions, denial of services and appeals.
• Oversees the scheduling and facilitation of all appeals to ADA eligibility decisions.
• Coordinates The Rapid's specialized services with other public and special transportation services in the area by developing plans and implementing actions and programs to improve coordination.
• Prepares and presents monthly, quarterly and annual reports, analysis and narratives, as well as other special services contracts and items that require action by the Board of Directors.
• Serves as staff liaison to support The Rapid's Consumer Advisory Committee and represent The Rapid with other groups and committees dealing with special transportation issues. Uses operational data, customer input and feedback, and performance metrics to identify opportunities for continuous improvement, service innovation, and enhanced customer outcomes.
• Acts as liaison for Michigan Department of Transportation (MDOT) Special Services Coordination Committee and administers the MDOT Specialized Services Transportation Grant Assistance Programs for Kent County.
• Other tasks or assignments as assigned.

A:
Bachelor's degree in Public Administration, Business Administration, Transportation Planning, Urban Planning, Operations Management, or closely related field. PLUS, seven (7) years of progressively responsible management experience in public transportation, ADA paratransit, mobility management, human services transportation, or related field. Which shall have included leading staff, budget management, and contract provider oversight and management.

B. Education as outlined in

A. above, a master's degree can be used to substitute for 2-years of experience as outlined above.

Experience managing ADA complementary paratransit strongly preferred.

• Working knowledge of the ADA, CFR Part 37, Subpart F;
  Part 27, and Part 38;
  Federal Transit Administration Circular 4710.1 and ADA Circular C4710.1;
  Working…