Output Management Services Supervisor

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34544

We are Farmers – where ambition meets opportunity.

At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team.

We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.

Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office.

Applicants beyond fifty (50) miles may still be considered.

Supervises, plans, directs and controls high speed production and test activities of Document Services & Logistics (DS&L) functions by validating requirements and overseeing workflow. Ensures timely and accurate distribution of quality corporate transactional and marketing documents. Interfaces with local business units, functional departments including technical support and 3rd party vendors such as equipment maintenance technician staff and management in order to meet production requirements.

Provides leadership, guidance and mentorship to assigned production staff.

• Supervises staff of 6-15 operators with a focus on timely and quality production of workflow and meeting Service Level Agreements (SLA). Monitors work process to ensure requirements are handled efficiently within a defined timeline. Maintains coordination of test volume activities of DS & L functions ensuring compliance and actively monitors department resources, including equipment and software, to supply proper tools for operators to perform job responsibilities in a safe manner.
  
  Leads daily shift turnover meeting to review workload and print equipment status to operators in order to prepare team for shift expectations.
• Utilizes Excel and Access to analyze and prepare production reports reflecting overall job activity including materials processed and equipment used among operator staff. Presents monthly reporting including SLA results, production volumes and overall initiatives to the staff. Engages in problem management and resolution. Makes sound recommendations for work distribution based on analysis and overall trends in department workflow. Conducts analysis of staff work environment needs and performs research to review and recommend vendor products for staff production use.
• Responsible for performance management of operator and lead staff and effectively addresses concerns. Conducts regular coaching sessions with employees to review job performance and addresses concerns with proper action. Ensures staff adherence to company policies and department mandated processes and procedures, and ensures compliance with all wage and hour activities. Evaluates staffing needs and actively participates in employee selection, onboarding and training of new employees.
  
  Upholds compliance to safety standards by performing monthly safety audits and addresses any safety concerns.
• Drives efforts within continuous process improvement and/or Kaizen efforts in order to execute problem resolution. Identifies and oversees implementation of departmental process improvements. Confirms all staff complies to new standards to ensure compliance in safety and internal process standards. Clearly communicates changes…