Quality Manager

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Full Time Grand Rapids, MI, US

Job Description

Title: Quality Manager

Location: 1111 Leffingwell Ave. NE, Grand Rapids, MI, 49525 (Must be willing and able to travel to other OAM locations as necessary)

Schedule: Full-Time (40 Hours/Week), office hours are Monday-Friday, 8AM-5PM

Work Environment: Onsite in a clinical setting

About Us

Orthopaedic Associates of Michigan (OAM)is proud to be West Michigan’s most established orthopaedic practice. Our physicians and team members provide exceptional, individualized care for patients of all ages. As the most comprehensive independent provider of musculoskeletal care in the region, we provide total care from diagnosis, to treatment, and all the way through rehabilitation.

Patients at OAM will have access to our Specialized Surgeons, Physical and Occupational Therapists, MRI and X-ray services, and orthopaedic bracing. Patients are also able to receive care from our Bone Health Clinic, OAM Now Urgent Orthopaedic Care Clinic, and Surgery Center at Mid Towne – all of which are committed to optimizing their treatment outcomes.

Our teams work together to maximize and adjust treatment quickly and easily, resulting in a smoother, faster recovery for patients. From neck to toe, and from traumatic injuries to chronic conditions, patients will receive compassionate care that will allow them to embrace their full potential. Patient goals are our goals – we will restore their health so they are functioning as fully as possible in the activities they love at home, work, and in everyday life.

Position Summary

The Quality Manager leads Orthopaedic Associates of Michigan’s clinical quality, patient and workplace safety, peer review, OSHA compliance, and value-based care activities. This position develops consistent processes for evaluating performance, identifying risk, investigating incidents, and monitoring corrective actions across OAM locations and service lines. The Quality Manager uses clinical, safety, claims, utilization, and patient‑outcome information to identify opportunities for improvement and support regulatory readiness.

This role collaborates closely with physicians, clinical and operational leaders, Human Resources, Revenue Cycle, Information Technology, and external partners to translate program and regulatory requirements into practical workflows. The position also coordinates quality, safety, and peer review committee activities and promotes a culture of accountability, transparency, and continuous improvement.

Supervision

This role has no direct reports, but will act as the subject matter expert for OAM.

Clinical Quality and Patient Safety Duties:

• Develops, implements, and maintains OAM’s organization‑wide quality management program and annual quality plan.
• Identifies appropriate clinical, operational, safety, and patient‑experience measures and establishes performance targets.
• Reviews clinical outcomes, patient complaints, adverse events, near misses, utilization, and patient‑reported outcomes to identify trends and improvement opportunities.
• Leads quality improvement initiatives across clinical departments, locations, and orthopaedic subspecialties.
• Develops and standardizes clinical pathways, workflows, and documentation expectations in collaboration with physicians and operational leaders.
• Coordinates investigations, root‑cause reviews, corrective action plans, and follow‑up related to patient safety events.
• Administers quality‑and safety‑related activities within the organizations reporting systems, including incident review, risk mitigation, corrective action tracking, and regulatory readiness.
• Prepares dashboards and presents actionable quality and safety findings to executive leadership, physician leadership, and applicable committees.
• Supports registry‑based quality improvement and evaluates opportunities for participation in relevant orthopaedic registries and collaborative quality initiatives.
• Escalates significant or unresolved quality and patient safety concerns through established…