Education Credentialing Specialist

Overview

As the Credentialing Consultant, you will execute a range of specialized duties in the area of credential requirements and processes including, but not limited to assessing suitability of credentials; monitoring and reporting on credential status for schools and external entities; serving as a subject matter expert within the organization to guide and shape regulations, policies, processes, and procedures related to credentials;

and be a trusted advisor to support team members in acquiring and retaining credentialed teachers. In addition to monitoring credential requirements, you will also be responsible for a range of specialized compliance-related activities including data collection operations, data analysis, record‑keeping, and various reporting and audit functions.

• Develop and implement strategies to support schools and other Service Center teams in ensuring compliance of certificated staff with credentialing requirements and appropriate teacher placement.
• Actively identify issues and proactively implement systems to reduce credentials non‑compliance; serve as content expert on credentials and state and authorizer reporting.
• Evaluate employment transcripts, education units, credentials, and other records to assess certificated applicants’ eligibility and placement.
• Manage the renewal process for credentialed employees, including: drafting and delivering communications relevant to employees; receiving employee credential documentation; reviewing and assessing the validity of employee credential documentation; creating and updating employee credential records.
• Maintain database of employee credentials; audit database to ensure that records are accurate and current.
• Remain current on existing credentialing requirements and remain abreast of any legislative changes.
• Maintain relationships with Service Center teams to prevent and proactively resolve credentialing issues; disseminate accurate and timely information regarding credential requirements to key constituencies.
• Provide flexible solutions, resources, and support to teachers and other credentialed staff engaged in the credential renewal process.
• Serve as point of contact to Service Center staff and resolve complex or non‑standard credentialing issues including those requiring research and additional fact‑finding.
• Prepare for audits, dispute findings, and proactively identify and resolve non‑compliance.
• Conduct administrative tasks, such as paperwork collection, accurate completion of forms, and data entry.
• Occasional travel required to conferences, schools, and events.
• Additional duties as assigned.

• Bachelor’s degree preferred.
• Proficiency in Microsoft Excel.
• Ability to develop and implement creative solutions for areas of responsibility.
• Work with sensitivity with confidential information on a continuous basis.
• Work as an integral part of a team.
• Be self‑motivated and work independently as necessary.
• Ability to travel 5%.

This is an in‑person position at our NHA Service Center located at 3850 Broadmoor Ave., Grand Rapids, MI.

National Heritage Academies is an equal‑opportunity employer.