Director of Quality

Managing Partner @ TAL Consulting | Talent Acquisition Leader | Strategic Business Partner | The Right Choice For All Your HR Needs!

About the Company

Our client, one of America’s leading manufacturers of sustainably sourced and produced paper products—including a broad range of paper plates, cups, bowls, and bags— is currently conducting a nation‑wide search for a Director of Quality/HSE.

About the Role

This role will report directly to the COO and will be responsible for Quality/HSE Management Systems (QMS) across 10 combined manufacturing/warehouse/distribution centers and our corporate headquarters.

• Formulate and drive manufacturing quality/safety excellence programs designed to assure quality/safety levels across all products and the maintenance of the company's competitive position and profitability of its manufacturing operations.
• Lead but equally collaborate cross‑functionally with other department leaders and members of the senior management team to synchronize the implementation and achievement of company‑wide ISO certification and overall quality/safety goals.
• Develop & execute quality assurance/HSE related strategic plans to support the organization’s objectives and goals.
• Provide strategic long‑term as well as tactical short‑term leadership, direction, and supervision for all Quality Management Systems (QMS) programs, projects, initiatives, and personnel.
• Work cross‑functionally in teams (CFT) with procurement, materials management, logistics, engineering, HR and manufacturing using Advanced Quality Product Planning (APQP) tools, including, but not limited to DFM, DFSS, DFMEA, DVP&R, SPC and Control Plan Methodology, to develop new products (NPI) and establish related input, process and finished goods specifications.
• Work cross‑functionally with senior management and key stakeholders to design, develop, implement and maintain robust world‑class Quality Management Systems (QMS), including Quality Control (QC) and Quality Assurance (QA), and HSE Systems, for all supply chain, administrative and manufacturing systems using the Total Quality Management (TQM) approach.
• Serve as the Subject Matter Expert and leader in the attainment of company‑wide ISO compliance, policies and procedures and engineered certification.
• Stay abreast of, and evaluate, new ideas and trends and adopt best‑in‑class Quality/Safety Management System concepts, processes, tools, and technology.
• Maintain strong and ongoing knowledge of government and industry quality/HSE codes and standards, including food‑safety regulations.
• Ensure corporate‑wide, continuous compliance with government, customer, and third‑party food‑safety certification requirements, including on‑site audits.
• Receive, monitor and manage all customer complaints, OSHA investigations, and all related activities, including, but Chen not limited to, initial contact, information gathering, sample requests, product testing and analysis and all follow‑up communications, initiatives and documentation, including Corrective Action Preventative Action (CAPA), Failure Mode & Effects Analysis (FMEA) and revised Work Instructions and/or Control Plan Methodology.
• Hire, develop, and supervise all Quality Management/HSE personnel.
• Establish all team member KPI’s and related metrics, continually measure and evaluate team member performance, provide feedback on progress against goals and objectives and participate in, contribute to, and/or approve all performance reviews, improvement plans (PIP), and organizational changes.

• Bachelor’s degree (B.A.) in Business, Engineering, Packaging, Materials Management, or related field from an accredited four (4) year college or equivalent combination of on‑the‑job training, experience, professional development, and education. A graduate degree is preferred but not required.
• Experience with development, implementation and management of robust Quality Management/HSE Systems using the Total Quality Management (TQM) approach and the requisite organizational, cultural and process‑related changes needed for success.

• Working knowledge of, and “hands‑on” experience with alternative Quality Management System…