SBU Field Quality Engineer

## مهندس جودة ثالثتقديمremote type:
في الموقع (5 أيام)locations:
غراند رابيدز، ميشيغانtime type:
دوام كاملposted on:
تم النشر اليومjob requisition :
JR-9536كن جزءًا من مهمتنا! بصفتنا روادًا عالميين في ابتكار حلول مناخية مريحة ومستدامة وفعالة للمباني والمنازل ووسائل النقل، تقع على عاتقنا مسؤولية وضع كوكب الأرض في المقام الأول. بالنسبة لنا فيترين تكنولوجيز، ومن خلال أعمالنا بما في ذلكترينوثيرمو كينجالاستدامة ليست مجرد طريقة نمارس بها أعمالنا، بل هي جوهر أعمالنا. هل تجرؤ على مواجهة تحديات العالم ورؤية الإمكانيات المؤثرة؟ هل ترغب في المساهمة في صناعة مستقبل أفضل؟ إذا كانت إجابتك نعم، ندعوك للانضمام إلينا في تحدي الممكن بجرأة من أجل عالم مستدام.تعرّف

على خدماتناالمزايامصمم لمساعدتك على الازدهار في العمل والمنزل.نمضي قدمًا بثقة.**أين يوجد العمل:**في الموقع (5 أيام)
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* Position Summary:

** The SBU Field Quality Engineer will influence business bottom line results by leading, facilitating, and reporting Customer and Field related quality activities for each of our SBU’s platforms. This role will bring improved connection between the customer/field and our manufacturing/engineering teams. The position responsibility includes oversight of all quality related aspects for each equipment platform including the quality failure analysis based on customer provided feedback through the prioritization of programs and activities to improve the performance of our products within the field.  

Development of a clearly defined project pipeline including analysis of factors that are utilized to define each project.  The role will coordinate information from Technical Support teams, Field Teams, Customer Interactions and Field Technicians to define the specific elements to be fixed or changed to improve the overall customer experience.  This team will be the first point of contact for the SBU Distribution teams for customer impacting issues and challenges for their assigned product platforms.  

This position will report to the SBU Manufacturing Quality Leader.
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* Primary Responsibilities:

*** Provide Field Quality leadership across assigned Products with a focus on driving the reduction of the cost of quality expense across their equipment portfolio.
* Provide data and prioritization of improvement opportunities to Product Growth Teams for prioritization and resource assignment.  Tracking time to improvement and accountability of improvement efforts by PGT functions will be a key to success of this role.
* Interact with, execute site visits, gather information, and provide appropriate responses to direct customers of our equipment portfolio to remedy customer issues.  This will include doing customer research and customer investigations to understand root case and calculation of benefits for quality improvements.
* Interview and establish Field Service technician communication strategies to provide clarity to real issues that need to be resolved through manufacturing and engineering related changes.
* Development of clearly defined project pipeline with priorities in place to insure maximum benefit to our customers and the SBU.  Tracking and holding teams accountable to deliver agreed upon quality improvements throughout the process will be key to driving a change in our quality culture.
* Develop a strong understanding of equipment performance, Critical To Quality (CTQ) elements and provide key functional elements that drive the customer experience.
* Facilitate and complete Root Cause Analysis work across multiple functions to ensure corrections can be made to improve component reliability and product performance.
* Based on product functionality and system application, determine where field training and customer application gaps exist and are the real cause of our poor customer experience.
* Develop with peers and communicate core messaging about quality improvement efforts and the changing culture that is occurring across all aspects of our business to improve the customer experience.
* Act as a conduit with key selling situations that require information about our quality management system and processes that may impact our customers buying process.
* Utilize various tools to evaluate the effectiveness of our Field Quality…