More jobs:
Quality Improvement Lead - Hybrid, Free Medical & PTO
Job in
Grand Rapids, Kent County, Michigan, 49528, USA
Listed on 2026-08-14
Listing for:
Gryphon-Place
Full Time
position Listed on 2026-08-14
Job specializations:
-
Quality Assurance - QA/QC
QA Specialist - Analyst/Manager
Job Description & How to Apply Below
Gryphon Place seeks a Quality Improvement Manager to lead quality monitoring, evaluation, and continuous improvement across its Contact Center operations. You will transform operational data into actionable insights, identify trends, and support system enhancements that strengthen service delivery and staff performance.
Collaborate with training teams to align findings with priorities, maintain ownership of quality systems, and ensure fairness across programs.
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