Shipping and Customer Service Assistant
Listed on 2026-02-16
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Retail
Customer Service Rep, Retail Associate/ Customer Service, Office Administrator/ Coordinator, Ecommerce -
Customer Service/HelpDesk
Customer Service Rep, Retail Associate/ Customer Service, Office Administrator/ Coordinator, Ecommerce
Company Description
Duffield Lane is a women’s and children’s clothing brand known for high-quality garments with perfected fits and distinctive prints. We release five collections each year, keeping our assortment fresh, fun, and thoughtfully designed. Our brand is growing quickly and is sold online, at our Flagship Boutiques in Saugatuck and Leland, MI, and in over 300 boutiques nationwide.
We pride ourselves on exceptional customer service and a positive, collaborative team environment.
Shipping & Customer Service AssistantLocation: Grand Rapids, MI (On-site)
Type: Full-time
Role DescriptionDuffield Lane is seeking a Shipping & Customer Service Assistant to join our growing team in Grand Rapids. This is a full-time, on-site role supporting both e-commerce and wholesale operations.
This position is ideal for someone who is highly detail-oriented, energetic, and personable—someone who enjoys staying organized while also interacting with customers and representing our brand with warmth and professionalism.
Key Responsibilities- Pack and fulfill e-commerce and wholesale orders accurately and efficiently
- Handle daily shipping and receiving tasks
- Respond to customer service inquiries via email and other channels in a friendly, helpful manner
- Maintain accurate shipping records, invoices, and order documentation
Communicate effectively with internal team members and external partners - Support general operations needs as the business continues to grow
- Detail-oriented with strong organizational skills
- Friendly, upbeat, and comfortable communicating with customers
- Reliable and able to manage multiple tasks in a fast-paced environment
- A team player with a positive attitude and strong work ethic
- Excited to grow with a rapidly expanding brand
- Experience with shipping, receiving, and order fulfillment
- Strong communication skills
- Excellent attention to detail
- Ability to work efficiently both independently and as part of a team
- Experience with Quick Books and/or Shopify is a plus
- If you love staying organized, take pride in great customer service, and want to grow with a fast-moving brand, we’d love to hear from you.
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