Retail Sales Lead; Woodland

Overview

Squishable is a close-knit team of designers, artists, pop culture-fanatics, and lovers of all things adorable. We create plush and lifestyle products, with a large fan community and a fun, energetic culture. Our offices are in a sunny Soho loft in NYC, and downtown Washington DC.

WHO ARE WE?

We Are Squishable. We strive to create a customer experience based on sharing our love and passion for the brand while building long-lasting relationships with our customers. As we experience rapid growth, we are seeking career‑driven leaders obsessed with creating a unique, exceptional customer experience. These leaders will be part of shaping the voice and character of the Squishable store experience.

The ideal candidate will be a natural-born leader who loves the store experience, is passionate, driven, highly organized, and capable of bringing happiness to people’s lives. They will be confident, creative, bright, friendly, adaptable, and able to perform at a high level consistently. Candidates must be well-spoken and confident in their ability to interact with people at all levels while remaining calm and organized.

• Understands organizational objectives and makes decisions in partnership with the Store Manager that align with company priorities and values
• Enforces sales strategies, initiatives, and growth across all categories
• Productivity Management: holds self and sales team accountable for personal sales
• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (e.g., charity events, local associations, mall initiatives)
• Solution-oriented and forward-thinking in resolving customer issues; partners with Store Manager and/or District Manager/Regional Manager as appropriate
• Develops both individual and team product knowledge skills to stay up-to-date on all current Squishable in-store products
• Assists in supervising the team on a daily, weekly, and monthly basis to meet goals and utilize company tools; empowers others and encourages individual growth
• Able to provide feedback to others; coaches performance to a higher standard; provides constructive feedback to the Store Manager

• Two plus years of relevant supervisor experience in a high-volume, fast-paced, challenging, and creative customer-facing environment
• Passion for people! A dynamic and engaged leader with a passion for empowering, inspiring, motivating, teaching & developing team members
• Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, entrepreneurial environment
• Feedback is a gift. Ability to receive and provide constructive feedback and recognition to every team member to ensure an open, high-performance culture
• High emotional intelligence with the ability to work with diverse teams by being empathetic, intuitive, self-motivated, and driven
• Team orientation and collaborative mindset
• Flexible schedule, including early mornings, nights, weekends, and holidays as needed
• Proficient with Microsoft Office Suite or related software
• Ability to transport stock as required; lifting cartons up to 25 lb
• Pay rate is $17 an hour
• A fun, welcoming workplace where creativity and personality are encouraged
• Career growth opportunities (many Associates and Sales Leads become Store Managers)
• Employee discounts (including plushies)
• 401(k) matching

At Squishable, Inc., we value, celebrate, and support diversity and inclusivity and are proud to be an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skillsets. We do not discriminate based on race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, disability, or veteran status.

Optional questions regarding veteran status and disability status are collected for government reporting purposes. Participation is voluntary and information is confidential. Completing this form does not affect hiring decisions.