Dispensary Associate

• Location 1336 Scribner Ave NW, Grand Rapids, MI 49504, United States
• Base Pay $16.5 / Hour
• Employee Type Full-Time Exempt

We are hiring Full‑Time Dispensary Associates.

Our team reflects the diversity of the city and is dedicated to delivering exceptional customer service.

We offer flexible schedules, 2 weeks paid time off for full‑time staff, and swag.

The Dispensary Associate is responsible for guiding customers through the cannabis purchasing experience, making informed recommendations based on customers' desired outcomes, providing accurate product descriptions, and operating with a high level of accuracy in a fast‑paced environment. The associate works 30‑40 hours per week and must be flexible to work weekdays (AM/PM) and weekends.

• Deliver best‑in‑class customer experience while maintaining operational integrity and compliance.
• Guide customers through sales transactions while offering advice and knowledge as needed.
• Ensure the sales floor is stocked, displays, menus are up‑to‑date and accurate, and the store is well maintained.
• Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pick‑up.
• Promote a positive, customer‑service oriented, and compliant work environment.
• Continuously develop product knowledge to offer customers the most up‑to‑date information and advice.
• Respond to customer inquiries in store, online, and over the phone.
• Accurately use and maintain the point of sale (POS) system in person and over the phone.
• Handle cash, customer cart management, and ringing of customer transactions.
• Accurate and timely data entry of customer information.
• Strive to achieve team and individual performance goals.
• Verify proper paperwork, documentation, and required identification for customers.
• Execute inventory, visual merchandising, marketing, customer service, or other in‑store operations as directed by store leadership.
• Maintain a clean, organized, safe, and inviting store environment.
• Complete store opening and closing checklists.

• Must be at least 21 years of age.
• High school diploma or GED.
• Basic computer skills.
• Experience with cannabis point of sale (POS) software is a plus.
• Positive attitude, team player, and strong work ethic.
• Willingness to learn applicable state and local laws and regulations pertaining to the industry.
• Compliance with all regulatory requirements for working in the cannabis industry.
• Excellent organization and time‑management skills.
• Strong attention to detail.
• Ability to internalize training and follow instructions.
• Effective written and verbal communication skills.

The physical demands are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

During the duties, the employee is required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, balance, stoop, kneel, crouch or crawl, talk or hear, taste, or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Ascend Wellness Holdings, Inc. (“AWH”) and its subsidiaries is an equal opportunity employer and celebrates the population of differences and does not discriminate in its hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.