Facilities Parking Coordinator

Job Summary

Assists Supervisor in monitoring parking areas and pay lanes, repairing non-functioning gates as needed. Monitors parking spaces to ensure adequate parking levels for visitors and employees. Assists with the coordination of daily activities, directions, parking issues, and way finding of the transportation department. Participates in employee performance appraisals. Provides daily contact and mentoring to the Parking and Transportation employees. Maintains inventory control of supplies for fleet and parking operations.

Will be a contact for the mobile Mammography registration staff and act as Corewell Health liaison with service vendors. Must demonstrate the ability to establish relationships and resolve parking conflicts in a professional and productive manner. Serves as the primary point of contact for the receipt, triage, distribution, and management of incoming requests—these requests are by phone, web request, or directly utilizing work management software programs.

Under the guidance of a Supervisor, participates in the overall building management program to provide high quality, cost-effective service with a high emphasis on customer satisfaction.

• Communicates and collaborates with the Supervisor, customers, and other trades and sub‑contractors to ensure quality, timely, cost-effective maintenance with continuity and coordination of services.
• Completes appropriate written documentation as required by department policy and ensures that required documentation for activities within areas of responsibility is performed in an accurate and timely manner.
• Monitors numerous internal emergency systems including but not limited to fire alarms, code alerts, medical gas, building automation, electrical, tube, maintenance management, and elevator status.
• Answers emergency calls, remaining composed in high‑stress situations to obtain complete and accurate information, and triages and disseminates calls in a timely and appropriate manner.
• Manages calls for service-related facility repairs and issues and assigns work orders.
• Ensures that individual departmental productivity metrics are met.
• May assist customers with directions, badging, escorts and other calls for assistance.
• Ensures patients, family members and guests are treated with kindness and respect, demonstrating a high level of tact and patience under stressful conditions.
• Parking & Transportation only:
  Maintains a working knowledge of, and ability to troubleshoot, all parking equipment including automatic pay lanes, ticket dispensers, and gate box controls.

• High School Diploma or equivalent.
• Minimum 6 months of relevant experience.
• Preferred:
  Telecommunications experience.
• Experience working in a hospital or dispatch setting in an environment of comparable size and complexity.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. Applicants and employees are required to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on‑site or hybrid workplace category.

We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, perform essential functions, or enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.