Retail Associate

• Location 272 Pearl Street Northwest,Grand Rapids, MI, 49504,United States
• Base Pay $15.40 / Hour
• Employee Type PT Non-Exempt
• Required Degree High school
• Manage Others No

Contact information

• Name Jennifer Nelson
• Phone
• Email jnelson

The Retail Associate plays a crucial role in creating memorable visitor experiences at the GRPM by delivering exceptional customer service and facilitating purchases in the Curiosity Shop. This position involves engaging with visitors, operating the point-of-sale system, and maintaining an inviting store environment through product display management and merchandise restocking. By offering products that complement the Museum's collections and exhibits, Retail Associates directly support the Museum's mission and enhance the visitor experience.

They collaborate with Customer Service Associates to ensure positive and memorable visits, which may include assisting with ticketing and the Spillman Carousel. While receiving daily tasks and guidance from the Retail Service Lead, the Retail Associate directly reports to the Retail Service Manager. Occasional direction may also come from the Customer Service Manager.

FLSA Status:
Part-Time/Hourly, Non-exempt

Hours:

Part-time up to 29.0 hrs/wk. Weekdays, weekends, some evenings, and holidays are required.

Compensation:
Starting at $15.40 per hour ( .50 after 90 days and again after 1 year)

This position will be two days a week, which may include a weekend day.

Requirements

RESPONSIBILITIES AND DUTIES, including, but not limited to:

Proactively interact with visitors and solve any challenges.

Responsible for retail sales and customer service inside the Curiosity Shop.

Ability to competently perform cash register duties.

Contribute to a high-energy, fast-paced environment that provides visitors with a fun and dynamic experience.

Present with a positive attitude; consistently treat all visitors and team members with respect.

Interact with other front-line teams and effectively communicate internally.

Cross-training in the daily operations of the Customer Service department serves as backup if needed.

Be familiar with the Museum, exhibits, price points, and promotions.

Other duties as assigned.

WORK

SKILLS:

Strong people skills; work and communicate diplomatically and courteously with staff, other team members, volunteers, guests, departments and key stakeholders to meet common objectives and desired outcomes.

Must be organized, dependable, punctual and possess a strong work ethic.

Must have strong interpersonal and conflict-resolution skills.

Maintain a professional appearance and demeanor.

Familiarity with Google Workspace and department software systems.

Demonstrated ability to confront problems head-on and ability to resolve them.

Promote and maintain a safe working environment.

Excellent communication skills and willingness to offer assistance to visitors.

Proven ability to communicate with and assist a wide range of diverse guests, with a respectful and open demeanor.

Able to receive feedback and take action when appropriate.

EXPERIENCE:

Retail and customer service experience.

Knowledge of museums is preferred.

Demonstrated problem-solving and decision-making skills.

Proven ability to function effectively in a team environment.

Demonstrated strong computer proficiency.

QUALIFICATIONS:

Ability to demonstrate critical thinking, problem-solving, and decision-making skills.

Perform cash wrap duties in an efficient and timely manner.

Proficient in managing time, work assignments, processes, and resources to produce desired outcomes.

Demonstrate strong written and organizational skills with attention to detail.

Proven ability to function effectively in a team environment and work independently.

Ability to work tactfully and effectively and follow oral and written instructions.

Ability to resolve conflicts and work well with others.

Ability to be flexible and maintain a positive attitude.

Ability to operate with confidential sensitive information.

Available to work a flexible schedule that meets the needs of service for the organization.

Must be available a minimum of two (2) full-day shifts, which include one (1) day on the weekend.

EDUCATION:

High School Diploma or equivalent.

PHYSICAL DEMANDS:

Must be able to move, bend, stoop, reach, climb, and lift up to 50 pounds.

The ability to stand, walk, and use stairs for extended periods.

WORK ENVIRONMENT:

Professional business and creative setting with fun, friendly, public interaction.

Summary

The Grand Rapids Public Museum is the oldest and one of the largest museums in the state of Michigan. We are a place of never-ending learning and discovery, with programs and exhibits focusing on history, science, and culture. The employee culture of the GRPM is one of teamwork, excitement, and learning. As an integral part of the West Michigan community, the Museum is open daily to visitors and hosts after-hours public events and programs, as well as private events and weddings.

The entire GRPM team works to create positive visitor experiences through engaging exhibits…