Retail Representative - Grand Rapids, Michigan

JARS CANNABIS
Retail Representative
- Grand Rapids, Michigan

Ready to elevate your career path to a new all-time high?
JARS Cannabis is more than just your average cannabis brand and retailer. We are a culturally inspired organization on a mission to rewrite the existing narratives that surround cannabis, one community at a time. We seek to empower the future leaders of our industry while creating an inclusive workplace environment that is fueled by celebrating the intersection of cannabis with creativity, community, and collaboration.
Implementing a progressive approach, we aim to provide only the highest quality of product and service to our customers and the communities that we are fortunate to inhabit. Striving to set a new standard of professional excellence in cannabis retail, our highly motivated team is comprised of knowledgeable experts who are committed to making the integration of cannabis into any lifestyle both easy and accessible.
Does this spark your interest? If so, we'd love to hear from you!
About the Role
We are seeking a highly motivated and energetic Retail Representative who shares our passion for providing quality products and an excellent customer care experience. The Retail Representative works closely and collaboratively with store leadership and reports to the General Manager. This role is responsible for providing customers with exceptional service by meeting individual needs, exceeding expectations, and demonstrating excellent knowledge of the cannabis products, deals, and promotions we offer.
Successful candidates will complete mandatory training through JARS University - conducted both virtually and in-person at our mock-store training facility - ensuring staff are well-educated on JARS' policies, procedures, and company culture.

Job Duties
Assess the needs of each customer, provide appropriate product knowledge, and conduct each transaction with accuracy and efficiency
Utilize suggestive selling strategies and actively upsell customers on products and promotions
Accept constructive criticism and coaching from upper management
Assist with inventory tasks when needed
Work scheduled shifts and follow the company's attendance policy
Follow all safety and CRA rules and policies
Promote the perks of being a JARS customer, including the Loyalty Program, referrals, and more
Record transactions accurately in the POS system, use appropriate login credentials, and ensure the accuracy of the assigned cash drawer
Perform opening and closing duties as needed
Escalate customer issues to upper management when appropriate
Maintain a positive, caring attitude and treat customers and co-workers with respect
Maintain neatness, cleanliness, and organization of the sales floor
Fill in when short-staffed and remain willing to be cross-trained
Follow and integrate JARS company policies and procedures in all on-the-job interactions, tasks, and behaviors
Listen and respond to customer and coworker needs and requests in a timely and appropriate manner
Other duties as assigned by management.

Requirements
Must be 21 years of age or older
High school diploma or GED required
Minimum 2 years of customer service experience in a retail, sales, and/or hospitality environment
Acquired knowledge of cannabis strains and applications
Cannabis industry and/or health industry experience highly desirable
Exceptional interpersonal, communication, and customer service skills
Basic math skills required

Work Atmosphere/Physical Demands
Requires prolonged standing and some bending, stooping, and stretching
Requires stocking, labeling, cleaning, organizing
Ability to operate a computer, POS system, and other office equipment
Moving up to 30 pounds on occasion
Work will generally be performed in a fast-paced retail cannabis dispensary
Involves frequent contact with patients and staff
Will require working varied hours/day, including nights, weekends, holidays, and/or events on occasion

Job Types:  Full-time, Part-time

Schedule:

10-hour shift
8-hour shift
Holidays
Monday to Friday
Weekend availability required

Why JARS Cannabis?
At JARS Cannabis, we pride ourselves on being more than just a retailer we are a community. Our values of Impact, Daring, Nimble, Playful, and Gritty are at the heart of everything we do.
Impact:
We focus on creating meaningful, positive change through our work. Impact means delivering results that matter - improving experiences, driving progress, and adding real value for our people, customers, and communities.
Daring:
At JARS Cannabis, we are not afraid to take risks and push boundaries. We are constantly exploring new ideas and innovative approaches to stay ahead in the industry. If you have a bold vision and a passion for creativity, you'll fit right in.
Nimble:
The cannabis industry is fast-paced and ever-changing, and so are we. Our team is agile and adaptable, always ready to pivot and seize new opportunities. We thrive on the excitement of change and are always looking for ways to improve and grow.
Playful:
We believe that work should be fun!…