Industrial Account Mgr

Description

Industrial Account Manager – Grand Rapids, MI

The Industrial Account Manager will manage a defined territory based in Grand Rapids, Michigan, supporting major furniture and office manufacturing OEM customers. This role requires a driven, results-oriented professional with OEM account management experience and the ability to grow revenue while effectively managing complex customer relationships.

• Develop and maintain comprehensive account profiles for each customer. Profiles should include key principals, department leaders, influencers, and decision-makers involved in product specification, placement, and purchasing.
• Create and maintain standardized account templates capturing customer market/channel segments, go-to-market strategies, financial positioning, and logistical requirements necessary to support the account.
• Establish and manage sales goals for each account, including revenue and gross profit targets.
• Continuously assess current product performance with a focus on forecasting, sales growth, and gross profit optimization.
• Maintain an up-to-date list of key products requiring development and clearly define investment needs to achieve acceptable return on investment (ROI).
• Represent the company with professionalism and integrity, providing effective leadership at the account level while upholding company policies and ethical business standards.
• Maintain a regular schedule of customer visits to support new product introductions, update forecasts, review current and future product opportunities, and gather relevant market intelligence and industry trends.
• Foster strong, collaborative partnerships with customers to meet both Häfele America’s objectives and customer expectations related to product positioning and market penetration