Sales Coordinator

We create personalized spaces that elevate your well-being, promote, innovation, and transform the communities in which we live. Custer creates exceptional work spaces that empower people to do their best work. Established in 1981, Custer now serves multiple territories reaching outside of West Michigan as a premier dealership of Steelcase furniture. Throughout four decades, our capabilities have expanded tooffer interior solutions for small business, education, healthcare, and corporate clients.

Custer designs and builds environments that maximize productivity and a sense of purpose, drawing on extensive research and established expertise. Providing full-service solutions including workplace strategy, design, integrated technology, commercial flooring, custom-tailored solutions and furniture, Custer delivers spaces that support a better way of working

Great spaces require more than great ideas – they require disciplined execution. The Sales Coordinator pays a critical role in turning ideas into reality. If you are highly organized, detail-oriented, and energized by supporting a team in a fast-paced environment, the Sales Coordinator role offers an opportunity to contribute in a visible, impactful way—helping create spaces that elevate well-being and empower people to do their best work.

Opportunity at a Glance

The Sales Coordinator plays a vital role in supporting the sales process by ensuring seamless customer interactions, accurate order processing, and efficient administrative assistance for Account Manager(s) and Account Executive Account Managers(s). This position is responsible for managing internal workflows, coordinating with vendors, and maintaining precise documentation to enhance client satisfaction and drive operational efficiency.

As a key contributor to the sales team, the Sales Coordinator assists with quote preparation, order audits, and bid package development while facilitating strong communication between internal teams and external partners. The ideal candidate is highly organized, detail-oriented, and proactive, with a strong customer service mindset and the ability to thrive in a fast-paced, team-driven environment.

By leveraging strong analytical skills, technical proficiency, and a deep understanding of sales processes, the Sales Coordinator ensures the smooth execution of sales transactions and provides essential support in delivering exceptional client experience.

The Sales Coordinator contributes to the growth and success of Custer by achieving the following objectives:

• Support Account Manager(s) and Executive Account Manager(s) in managing customer relations by ensuring timely and accurate resolution of client concerns while maintaining a seamless internal workflow
• Assist the Account Manager(s) and Executive Account Manager(s) in resolving customer inquiries by researching issues, coordinating with internal teams, and identifying solutions, while relaying necessary information for direct client communication
• Develop a deep understanding of internal sales order processing procedures, including accurate application of processing codes and sales line associations for order entry
• Prepare, review, and edit sales team quotes for clients, ensuring accuracy in product specifications and pricing
• Conduct thorough audits of sales quotes prior to order placement to minimize errors and discrepancies
• Assist designers in efficiently importing quotes into the Hedberg system to support project workflow
• Assist Account Manager(s) and Executive Account Manager(s) with customer service and sales opportunities for existing customers
• Support the Account Manager(s) and Account Executive(s) throughout the sales process by assisting with proposals and administrative tasks
• Maintain in-depth knowledge of Steelcase and other vendor discount structures to ensure accurate pricing and cost assessments
• Communicate with vendors to obtain special pricing, product details, order entry support, and shipping status updates
• Contribute to the development of bid packages by gathering necessary documentation and supporting materials
• Coordinate the scheduling and…