Inbound Call Center Sales Representative

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Ready for a fresh start? Build a long-term career with advancement opportunities, professional development, and the backing of a brand known for stability, integrity, and success.

Inbound Insurance Sales Representative – Licensed or Unlicensed (Property & Casualty – Personal Lines)

Customers calling in to buy insurance - Quality leads - Close 1 out of 5 calls
$60k+ First Year - Paid Training + Company-Sponsored P&C License

Grand Rapids – Caledonia, MI 49316
Hybrid schedule – 3 days onsite required weekly after training

Licensed Candidates

Start Date:

4/6/26
Training:
Approximately 4 weeks (onsite)

Unlicensed Candidates

Start Date:

5/25/26
Training:
Approximately 9 weeks (onsite, includes licensing preparation)

• Average yearly earnings: $63,000 (uncapped)
• Top performers earn $100,000+ annually
• Starting base pay: $18.00 per hour
• Monthly commission, Paid Training

Direct Hire | Paid Training | Company Sponsored P&C Licensing

After training, you will be assigned a 40-hour work week and must be open to department hours:
Monday–Friday or Tuesday–Saturday: 7:00 AM – 9:00 PM CST / 8:00 AM – 10:00 PM EST

(5 Weeks) On-Site
Monday–Friday: 9:30 AM – 6:00 PM CST / 10:30 AM – 7:00 PM EST

• Career outlook:
  Earn 6-figures! 401k with 4% employer contribution PLUS match up to 6%. HAS, medical, dental, vision, tuition reimbursement with approval, commuter benefits, recognition programs, community activities, parental leave, and more! Room to grow into senior roles, retention, leadership, and other roles.

• Sell insurance products to inbound callers by collecting customer information, generating quotes, and binding policies
• Occasionally perform outbound follow-up calls
• Educate customers on coverage options and pricing to ensure they select the most appropriate plan
• Identify cross-sell and upsell opportunities
• Navigate multiple systems efficiently while maintaining a professional and seamless customer experience
• Manage an average of 12–15 calls per day, including inbound sales, outbound follow-ups, and post-sale processing

• Majority of inbound calls come from customers responding to marketing campaigns who may qualify for employer or affiliate discounts
• Some retail customers without employer/affiliate relationships

Performance is measured by:

• Policies converted (new policies bound)
• Total premium converted (revenue generated)

• Month 1: 70% of goal
• Month 3: 90% of goal
• Month 6:
  Meeting or exceeding full targets

• Minimum 1+ year of sales experience (retail, hospitality, call center, or similar industries)
• Active Property & Casualty (P&C) License in the State of Michigan (required at time of hire for licensed candidates)
• Strong sales acumen and closing ability
• Comfortable working in a metrics-driven, high-performance environment
• Tech-savvy; able to navigate CRM systems and multiple screens simultaneously
• Professional verbal and written communication skills
• High school diploma or equivalent
• Background check and education verification required

• Bachelor’s degree
• Experience using CRMs
• Background in real estate, mortgage, or commission-based sales

$63,000 per year