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HVAC Account Manager
Job in
Grand Rapids, Kent County, Michigan, 49528, USA
Listed on 2026-06-02
Listing for:
Quality Air Heating & Cooling, Inc.
Full Time
position Listed on 2026-06-02
Job specializations:
-
Sales
Business Development, Client Relationship Manager -
Business
Business Development, Client Relationship Manager
Job Description & How to Apply Below
Key Responsibilities
- Serve as the primary point of contact for assigned accounts.
- Build and maintain long-term relationships with:
- General contractors
- Building owners
- Facility managers and operators
- Ensure customer satisfaction with service delivery, pricing, and project outcomes.
- Act as the 'go-to' representative for all customer needs and escalations.
- Drive revenue through the sale of HVAC services, including:
- Preventative maintenance/service agreements
- Repairs and equipment replacements
- Retrofit and system upgrade projects
- Identify and develop new business opportunities within existing accounts.
- Prospect and secure new customers to expand market share.
- Maintain and manage an active sales pipeline.
- Partner with Project Managers, field teams, and operations to support project execution.
- Ensure alignment on:
- Scope of work
- Project timelines
- Customer expectations
- Monitor project progress at a high level and communicate updates to customers.
- Support successful project delivery without direct day‑to‑day project management responsibility.
- Prepare, review, and present:
- Quotes and proposals
- Service agreements
- Contracts and scopes of work
- Collaborate with estimating and operations on pricing strategy.
- Negotiate terms and conditions with customers as needed.
- Ensure projects and accounts meet profitability targets.
- Work closely with:
- Sales and estimating teams
- Project Managers and field operations
- Finance and billing teams
- Ensure internal alignment on customer requirements, deliverables, and expectations.
- Facilitate smooth handoffs from sales to operations.
- Address customer concerns including:
- Service issues
- Project delays
- Scope or contract discrepancies
- Identify risks early and coordinate solutions quickly.
- Maintain strong customer trust through proactive communication.
- Monitor account performance, including:
- Revenue and profitability
- Project costs vs. budgets
- Maintain accurate sales forecasts and pipeline reporting.
- Participate in account reviews and strategic planning initiatives.
- Bachelor's degree in Business, Construction Management, Engineering, or related field preferred (or equivalent experience).
- 3–7+ years of experience in HVAC, mechanical contracting, construction sales, or account management.
- Proven ability to drive revenue growth and manage customer relationships.
- Strong understanding of HVAC systems, construction processes, and service operations.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to manage multiple priorities in a fast‑paced, team‑oriented environment.
- Customer‑focused mindset
- Sales and business development expertise
- Strong organizational and coordination skills
- Financial and business acumen
- Problem‑solving and decision‑making ability
- Cross‑functional collaboration
- Combination of office, field, and customer site visits.
- Regular interaction with construction sites and operational environments.
- May require local travel to client locations and project sites.
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