HVAC Account Manager

## HVAC Account Manager Apply locations:
Grand Rapids, MI (Quality Air HQ):
Lansing, MI (Quality Air) time type:
Full time posted on:
Posted Yesterday job requisition :
JR106230
** Key Responsibilities
**** 1. Customer Relationship Management
*** Serve as the primary point of contact for assigned accounts
* Build and maintain long-term relationships with:  + General contractors  + Building owners  + Facility managers and operators
* Ensure customer satisfaction with service delivery, pricing, and project outcomes
* Act as the “go-to” representative for all customer needs and escalations
** 2. Sales & Business Development
*** Drive revenue through the sale of HVAC services, including:  + Preventative maintenance/service agreements  + Repairs and equipment replacements  + Retrofit and system upgrade projects
* Identify and develop new business opportunities within existing accounts
* Prospect and secure new customers to expand market share
* Maintain and manage an active sales pipeline
** 3. Project Coordination & Oversight
*** Partner with Project Managers, field teams, and operations to support project execution
* Ensure alignment on:  + Scope of work  + Project timelines  + Customer expectations
* Monitor project progress at a high level and communicate updates to customers
* Support successful project delivery without direct day-to-day project management responsibility
** 4. Proposals, Contracts & Pricing
*** Prepare, review, and present:  + Quotes and proposals  + Service agreements  + Contracts and scopes of work
* Collaborate with estimating and operations on pricing strategy
* Negotiate terms and conditions with customers as needed
* Ensure projects and accounts meet profitability targets
** 5. Cross-Functional Coordination
*** Work closely with:  + Sales and estimating teams  + Project Managers and field operations  + Finance and billing teams
* Ensure internal alignment on customer requirements, deliverables, and expectations
* Facilitate smooth handoffs from sales to operations
** 6. Issue Resolution & Problem Solving
*** Address customer concerns including:  + Service issues  + Project delays  + Scope or contract discrepancies
* Identify risks early and coordinate solutions quickly
* Maintain strong customer trust through proactive communication
** 7. Performance Tracking & Forecasting
*** Monitor account performance, including:  + Revenue and profitability  + Project costs vs. budgets
* Maintain accurate sales forecasts and pipeline reporting
* Participate in account reviews and strategic planning initiatives
** Qualifications
* ** Bachelor’s degree in Business, Construction Management, Engineering, or related field preferred (or equivalent experience)
* 3–7+ years of experience in HVAC, mechanical contracting, construction sales, or account management
* Proven ability to drive revenue growth and manage customer relationships
* Strong understanding of HVAC systems, construction processes, and service operations
* Excellent communication, negotiation, and interpersonal skills
* Ability to manage multiple priorities in a fast-paced, team-oriented environment
** Key Competencies
*** Customer-focused mindset
* Sales and business development expertise
* Strong organizational and coordination skills
* Financial and business acumen
* Problem-solving and decision-making ability
* Cross-functional collaboration
** Work Environment
*** Combination of office, field, and customer site visits
* Regular interaction with construction sites and operational environments
* May require local travel to client locations and project sites
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